Client Success Manager

Showd.me is seeking an experienced SaaS client success manager to join our team. In this role, you will work with the company's customer success, product and engineering teams to help enable the success of Showd.me customers and drive the company’s continuous improvement efforts.

REQUIREMENTS
Work with Tech, Sales, and Support to build increasing customer health and net retention rates

Thought leadership regarding account management, value management, customer onboarding, and customer success best practices

Manage the on-boarding experience for customers. Deliver group training and 1:1 sessions to ensure understanding and adoption.

Take ownership of each customer’s success and ROI within our services suite.

Build strong trust-based relationships with users and customer sponsors, often at the VP-level and above.

Respond quickly to questions and requests.

Maintain portfolio and monitoring analytics, reports, and KPIs. Create internal and customer-facing reports.

Solicit references, referrals, and testimonials from customers.

Collaborate internally with product, marketing, and sales teams to communicate customer needs to design ideal offering/features.

Learn the showd.me Platform inside and out to maximize its effectiveness for our clients.

Proactively review key customers’ showd.me Platform usage patterns and engage with them to support in their product adoption journey.

QUALIFICATIONS:

a strong understanding of the SaaS industry and the business benefits.

demonstrated success in building and leading a Customer Success division is a huge bonus.

experience dealing with large-scale, technologically complex, accounts and/or SMB market customers.

a positive attitude, allowing you to embrace teamwork and collaboration.

LMS/HR Tech Experience

strong verbal and written communication skills.

excellent time management and organization skills.

Outstanding communication and organizational skills

Strong willingness to learn about the education-technology ecosystem

Customer-service-oriented mentality, with a get-it-done approach to their work