Head of Business Process Outsourcing

ABOUT THE TEAM
Revolut does Operations differently. The team sits at the core of Revolut, working with departments across the business to help solve issues and create effective, scalable solutions.
Operations has been responsible for major milestones like launching Premium and building our banking infrastructure, as well as saving millions of pounds for the business.
Working in Operations at Revolut will give you exposure to a range of different verticals, where you will deep dive into the fundamentals of each business area you work on. This gives you breadth and depth of experience unrivalled in almost any other job and offers you the chance to have a huge impact on Revolut’s success.

ABOUT THE ROLE
We are looking for experienced bright talented individuals to join our Strategy & Operations team in London to manage, lead and coordinate our outsourced Global Operations.
Successful candidates will be hands-on general problem solvers with an ability to take ownership of multiple functions across the organisation and ultimately build teams to achieve great results.

You’ll be responsible for:
• Owning the operations of existing and new outsourcing programs we are launching in 2019. Managing critical vendor relationships and building performance tracking systems.
• Exploring and defining which projects the team should prioritise. Coordinating with our partners and internal resources to define the best strategy to scale up our global operations.
• Develop strategic partnerships and negotiate commercial terms for current and expansion markets.
• Building and optimising scalable processes to prepare the company for hyper growth.
• Leading and executing (end to end) core infrastructure projects
• Product improvement: proactively searching for new features to provide a seamless customer experience

WHAT SKILLS YOU'LL NEED
• You have graduated with at least a 2:1 in a STEM degree from a top university & have 5+ years of work experience in a fast-paced environment.
• Experience leading outsourcing operations, implementing strategic launches for new programs and delivering services outlined in SOW.
• You have managed critical vendor relationships and performance tracking systems to monitor and optimise targets.
• You can break complex problems into smaller ones and enjoy working with data to facilitate your work using such tools as SQL, Python and Excel.
• Exceptional communication and organisation skills
• You can make a good business case and convince people to help you execute
• You have a great product sense, data driven thinking and high growth operations mindset.





A LITTLE ABOUT US
We believe that there are better ways for people to control their money. Easier, fairer ways.
Revolut started in 2015 with fee-free card transactions abroad. We’ve since added current accounts, business accounts, savings, insurance, and even cryptocurrency trading.
We reached 4 million customers in February 2019 and we’re adding another million every quarter.
And we’re only just getting started.
Come and help Revolut build the world’s first truly global bank.

WHAT WE ARE LOOKING FOR
From employee 1 to employee 1000, you will be slotting into a global team that shares a number of traits.
You can work autonomously and take ownership. We thrive with the space and responsibility to solve problems.
You operate best without lots of bureaucracy. We don’t hide behind fancy job titles or clunky processes ‘because that’s how things are done’.
You approach work in a logical way. We are not afraid to make mistakes but we use data and logic to backup decisions and improve understanding.
And you share our mission to improve people’s relationship with their money.

THE BENEFITS
• Competitive salary
• Biannual equity bonuses
• All the latest tech you need
• Skip the commute and work from home once a week
• Roll with a free Revolut Metal subscription
• Pension plan
• Private health insurance
• Don’t panic about cooking: get free dinners with Deliveroo
• Start the day properly with fresh fruit and cereals
• Stay refreshed: get juice, tea, coffee and soft drinks on tap
• Rest up with 29 days’ holiday per year

Please only submit an application for one posting.