Network Support Escalation Engineer
(5+ years exp)$50k – $100k • 0.25% – 1.0%
Published: 1 month ago
IT Solutions consulting
Modern way to manage business IT
Job Location
Fort Washington
Job Type
Full TimeVisa Sponsorship
Not AvailableRelocation
AllowedThe Role
Need Local Candidates.. WE ARE UNABLE TO SPONSOR VISA. Green Card holders / US citizens required.
Position Overview:
Reporting to the Director of Technical Services, the Network Support Escalation Engineer will combine technical project implementation responsibilities with remote management support of multiple client networks of various sizes and levels of complexity. Since most of our clients rely on IT Solutions as their sole technology resource, this position requires handling a full range of tasks, from project design and deployment responsibilities to server troubleshooting to user desktop support on a regular basis. The Escalation Engineer must provide superior service with limited to no supervision consistently.
The individual we seek will be involved in various phases of projects, including analysis, design, build, test, and deployment of networking infrastructure. In addition, this individual will assist in advanced support of completed projects. Strong communication skills and professionalism are required as the position is customer facing. Time management ability is a must.
Qualification:
4+ years as a Project Network Engineer, or Senior Network Administrator
Proven track record of executing on multiple projects simultaneously
Prefer IT consulting and project-oriented background
Managed Services Provider experience is preferred
Microsoft Certified Professional status, MCSE or MCITP preferred
Experience with Design, Installation, and Configuration in most or all the following:
Extensive hands-on experience with Windows 2008/2012 Server, Exchange 2007/2010/2013 and including maintenance and support.
Expert level Microsoft Windows /Active Directory and relate services
Office 365 (E-mail, Lync)
Server hardware configuration, including RAID, NIC teaming, iSCSI
Exchange 2007 - 2016
VMware vSphere 5.0 and above or Microsoft Hyper-V
Firewall installation and configuration with Fortinet, Cisco ASA, or SonicWALL
WAN/LAN configuration including T1 and MPLS
Basic knowledge of Cisco/HP router and switch configuration, including VLANs and static routing
SQL installation and configuration
Wireless technologies, including current standards, authentication and authorization
Corporate Antivirus Products (Symantec, Kaspersky, AVG)
Imaging tools such as Ghost, Acronis, WDS, or CloneZilla
Additional Preferred Experience:
Remote Desktop Services or Citrix XenApp
Site-to-site and SSL client VPNs a plus
Education on standard project methodologies
iSCSI, SAS, and Fibre Channel SAN controllers and connectivity
Mac OS
Cloud backup solutions
Position Overview:
Reporting to the Director of Technical Services, the Network Support Escalation Engineer will combine technical project implementation responsibilities with remote management support of multiple client networks of various sizes and levels of complexity. Since most of our clients rely on IT Solutions as their sole technology resource, this position requires handling a full range of tasks, from project design and deployment responsibilities to server troubleshooting to user desktop support on a regular basis. The Escalation Engineer must provide superior service with limited to no supervision consistently.
The individual we seek will be involved in various phases of projects, including analysis, design, build, test, and deployment of networking infrastructure. In addition, this individual will assist in advanced support of completed projects. Strong communication skills and professionalism are required as the position is customer facing. Time management ability is a must.
Qualification:
4+ years as a Project Network Engineer, or Senior Network Administrator
Proven track record of executing on multiple projects simultaneously
Prefer IT consulting and project-oriented background
Managed Services Provider experience is preferred
Microsoft Certified Professional status, MCSE or MCITP preferred
Experience with Design, Installation, and Configuration in most or all the following:
Extensive hands-on experience with Windows 2008/2012 Server, Exchange 2007/2010/2013 and including maintenance and support.
Expert level Microsoft Windows /Active Directory and relate services
Office 365 (E-mail, Lync)
Server hardware configuration, including RAID, NIC teaming, iSCSI
Exchange 2007 - 2016
VMware vSphere 5.0 and above or Microsoft Hyper-V
Firewall installation and configuration with Fortinet, Cisco ASA, or SonicWALL
WAN/LAN configuration including T1 and MPLS
Basic knowledge of Cisco/HP router and switch configuration, including VLANs and static routing
SQL installation and configuration
Wireless technologies, including current standards, authentication and authorization
Corporate Antivirus Products (Symantec, Kaspersky, AVG)
Imaging tools such as Ghost, Acronis, WDS, or CloneZilla
Additional Preferred Experience:
Remote Desktop Services or Citrix XenApp
Site-to-site and SSL client VPNs a plus
Education on standard project methodologies
iSCSI, SAS, and Fibre Channel SAN controllers and connectivity
Mac OS
Cloud backup solutions