Sales and Operations Manager (India)

About Infinita Lab
At Infinita Lab, we are accelerating materials innovation by making material testing hassle-free and easily accessible to engineers. To do this, we have developed the World’s largest and the most nuanced network of 1200+ accredited material testing labs and experts.
We are incredibly fortunate that companies at the cutting edge of materials innovation such as Intel, Tesla, Applied Materials, SpaceX, and many venture/celebrity (Bill Gates) backed materials startups., trust Infinita Lab services to turbo boost R&D and leapfrog competition.
As a result of the tremendous demand for Infinita services, our sales grew 14x times from 2020 to 2021. Infinita Lab is now at an exciting inflection point of rapid growth where our focus is on new tools and processes to scale operation and tap into new industry segments that can benefit most from our services.

General Values / Attitude
We have a Silicon Valley starup culture at the core with "ready, fire, aim" entrepreneurial attitude. Means, we are action oriented. If you hear someone promise something at Infinita, they do everything in their power to get it done. We are, therefore, looking for folks who have the attitude to thrive in this culture. Self-driven, take-charge and glass-half-full type of folks fit well into our culture. Folks who believe “It always seems impossible until it is done” fit well into our culture. Folks who think “I am down but not out” after a knockout and fight tooth and nail until the last, fit well into our culture.

General Skills
The biggest skill is the ability to pick up new skills fast. We expect you to be stellar in your area of expertise. Proof would be that you are the go-to-person for your area of expertise. But in the course of scaleup, you would need to wear many hats and you will need the attitude and ability to pick up new skills fast under severely limiting conditions.

Duties
The main goal of sales and operations Lead is to build a scalable sales and operations process with high SLA (high customer satisfaction).

• You will make sure that customer queries are answered on time and to customer satisfaction.
• You will use the data to improve customer processes and implement new features and tools to enhance customer experience.
• You will build a scalable processes that could handle volume of queries efficiently.
• You will make processes to convert new customers and satisfy existing customers to become repeat customers
• You will work with the CRM team to fix bugs and errors
• You will plan for projected volume of queries and need for new hiring.
• You will prepare a system to hire and train associates on the processes and tools.

Essential Qualifications

• Background in Materials Science, Mechanical, Chemical or related fields is a must. Background could be educational background or work history in the related field.
• Experience managing technical operations
• Entrepreneurial experience is a plus

Compensation and Benefits

• Competitive compensation
• High value ESOP

• Opportunity to be a founding team member

• Work hours are aligend to Pacific Time Zone (PST)*