Patient Support Tech

Harmonize is a start-up technology company revolutionizing the healthcare industry. Harmonize is growing at a rapid pace to deliver some of the most innovative solutions in health care today.

If you’re a person who is passionate, creative, ambitious and wants to see your contributions make a real impact, we are looking for you. Come join our growing team at Harmonize and have a chance to make a difference in peoples lives.

What we require:

- High school diploma or GED
- Flexibility to work all shifts as required (including evenings, weekends, or holidays)
- 6 months of previous customer service experience
- Technical aptitude to pass our readiness assessment
- Willing to submit and pass a pre-employment background investigation and drug screen
- Call center experience is welcomed but not required

What skills/interests will make you a great fit for our team:

- Patience and exceptional listening skills
- Dedication to troubleshooting problems and finding a resolution
- Confidence in multitasking
- “Challenge accepted” attitude
- A want to put the customer first
- Opportunity to work remotely after 90 days of employment (*based on business needs, performance and other restrictions apply*)
- Must be comfortable on the phone and overcoming objections

Duties

- Make outbound calls to patients and record results
- Perform remote troubleshooting of patient issues
- Give health coach guidance to patients
- Make outbound calls to enroll patients into our program