Customer Success Specialist
Published: 1 month ago
Cambly
Learn to speak english like a native. Connect with your perfect tutor in under 5 seconds
Job Location
Job Type
Full TimeVisa Sponsorship
Not AvailableRelocation
AllowedHiring contact
Kevin LawThe Role
What is Cambly?
The Cambly app gives English learners instant 1-on-1 access to friendly native speakers over video chat 24/7. Students get an affordable and convenient way to practice their English and gain confidence.
Responsibilities:
* Reply & solve customers inquiries & issues through social media & email
* Collect feedback from students to improve the experience of Arab students
* Advise the product team on how to improve the learning experience for students in the Middle East
* Using customer insights to improve customer satisfaction.
Requirements:
* Bachelor degree
* Work experience (minimum 1 year)
* Excited to help customers with day to day issues
* Entrepreneurial spirit
* Excellent Arabic & English written and verbal communication skills
The Cambly app gives English learners instant 1-on-1 access to friendly native speakers over video chat 24/7. Students get an affordable and convenient way to practice their English and gain confidence.
Responsibilities:
* Reply & solve customers inquiries & issues through social media & email
* Collect feedback from students to improve the experience of Arab students
* Advise the product team on how to improve the learning experience for students in the Middle East
* Using customer insights to improve customer satisfaction.
Requirements:
* Bachelor degree
* Work experience (minimum 1 year)
* Excited to help customers with day to day issues
* Entrepreneurial spirit
* Excellent Arabic & English written and verbal communication skills
