Technical Writer

• Write incident response documentation and test the usability of the documents

• Meet with various technical stakeholders to collect the knowledge needed to create required internal technical documentation

• Develop, apply, maintain and continuously improve technical documentation best practices and standards

• Collabrate with subject matter experts to collate and revise content, create templates, format documents, resolve issues and verify the technical and functional accuracy of the documentation deliverables

• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience

• Write easy-to-understand user interface text, online help and developer guides.

• Active participation in Kick-Off meets to understan requirements and create documents

Technical Skills

• Architecture knowledge

• Hands on experience on technical Runbook & SOP creation

• Knowledge and experience of Visio studio

• Excel knowledge – Formula, Vlookup, Pivot

• Good communication skills with a clear and neutral accent

• No Reservations towards Night shift

Desirable Skills

Good understanding of SDLC & DDLC

Experience with documentation libraries (e.g. SharePoint, Box)

Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures