Principal Service Manager

Do you have experience in Social Care, Technology Enabled Care or Pharmacy and are looking for a new challenge?

We have a fantastic opportunity for a motivated and confident individual to join our dynamic team.

We are on a mission to give people the confidence to make the most of their medicines, re building technology and services that unlock the power of data to generate actionable insights in real time, bringing care back into the community.

Our new service is designed to support people to manage their own medication. When you join the team, you will be working to with some of the most vulnerable members of the community - supporting them to remain independent and safe.

The service is provided in partnership with the Pharmacies, Equipment Providers (such as Tunstall), Alarm Receiving Centres (such as Progress Lifeline) and Local Authorities / Health colleagues who refer patients into the service.

The role of the Service Manager

You will be responsible for the day to day running of their Medication Management service - supporting patients who have been referred into the service ensuring they receive a seamless end to end service. You will be out and about in the community as well as working closely with their Pharmacists. You will be the face of the service, reaching out to make sure that their clients and patients are successfully using the product and services to manage their medications.

Day to day tasks of the Service Manager:

• With clinical support, reviewing referrals for the service to check that the patient meets the eligibility criteria.
• Onboard patients by collecting the necessary information, communicating with the relevant stakeholders to set up Biodose CONNECT devices and arrange the weekly delivery of their medication.
• Train and support patients and carers in using the device correctly - this may involve visiting them in person.
• Reach out to patients to make sure the service is working for them and any problems they are having are resolved. This may involve interfacing with the other partners in the service.
• Troubleshoot as necessary to support in solving service user problems and queries

Our ideal Service Manager:

• 2 years experience working in a Social Care, Technology Enabled Care, or Pharmacy or other related patient facing environment.
• Demonstrated ability to manage uncertainty and apply problem-solving skills.
• Self-motivated individual able to act independently.
• Driving license & ability to travel to patients homes.
• Highly organised and able to multitask and prioritise multiple requests.
• Strong customer service ethic
• Values such as compassion, inclusion, equality, a commitment to improving lives
• The ability to work with a strong collaborative attitude.
• Effective communication and organisation skills are essential.
• Confident with using technology
• Sound coaching/ training skills

The successful Service Manager job details:
Salary of £24,000 to £30,000 depending on experience
Bonus and employee options pool
Further career opportunities as the business and service develops
37.5 hours (full time)
Travel across the North West