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ZhenHub

Account Manager at ZhenHub

Hong Kong · Full Time
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Job Description

Account Manager

ZhenHub’s mission is to sustainably connect the world through technology and logistics. Through our global platform of warehouses and fulfilment centers, we’re building a company that will help millions of businesses reach customers from all 4 corners of the world. Whether we are creating new products or helping a small business expand its reach, people at ZhenHub are builders at heart.

This position will be directly responsible for helping clients formulate a logistics strategy through consultation, education and support. Ideal candidates will have the ability to drive logistics and sales strategies with clients; a willingness to go above and beyond and research and execute on operations; and the ability to identify trends and solve potential problems facing multiple customers. Success in this position requires exceptional consultative sales, coaching and client service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment and a passion for helping others achieve results. This position is full-time and located in our Hong Kong office.

Responsibilities

- Become an expert in ZhenHub’s solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs
- Provide dedicated account management to strategic accounts
- Develop and implement programs to improve the customer experience
- Consult and coach clients to achieve a more seamless experience with operations, logistics and product sales
- Troubleshoot and resolve issues in a timely manner
- Identify opportunities to improve logistics products and the customer experience
- Work internally with ZhenHub team to drive revenue and increase customer satisfaction

Minimum Qualifications

- Degree holder
- Excellent communication skills
- Self-motivated, entrepreneurial and comfortable dealing with the unknown or ambiguous
- Strong critical thinking skills
- Ability to effectively prioritise and manage tasks within a fast-paced environment
- Demonstrated ability to work and collaborate within a high-performing team
- Quick learner

To apply, please email your resume and cover letter to careers@zhenhub.com.

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What We're Building

ZhenHub is the future of E-commerce logistics. We are here to help automate your entire E-commerce fulfillment operation so you can focus on your business. Our platform provides a complete real time overview of your inventory and shipments globally.

We help high growth E-commerce retailers all over the globe with their logistics operations in China. Shipping and fulfillment in China is not a simple task that involves a chain of email correspondence, spreadsheets and miscommunication. ZhenHub provides a simple platform that offers full visibility over your inventory levels, sales orders and shipments in transit. With one click, your sales orders will automatically be fulfilled.

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