Centralize all your customer conversations so nothing gets ignored and everything is searchable from one place. Easily organize, prioritize and engage with others on support requests to ensure your customers get accurate and timely responses.
August 2017—Machine learning designed for customer service
Answer Bot is built into Zendesk Guide and uses machine learning to respond to customer questions with content from your knowledge base. As the tickets come… · More in, Answer Bot learns which help article is best suited to answer specific questions. It’s designed to provide answers to simple support inquiries, like those concerning product specs, order statuses, and subscription changes.