Director of Compliance and Customer Success
2018 - Present (over 1 year)
Architected key business processes within organization to identify improvement opportunities and execution. Lead key operational and internal audit processes, streamlining...more execution, enhancing risk coverage. Compliance lead on multiple cross-organizational initiatives to formalize processes, upgrade key systems, and drive efficiency. Research national and international laws, regulations, and industry-related standards to identify legal, product, and business requirements for compliance.
Leading a multi-function team covering Atipica's portfolio, including Client Success Management, Client Advisory, Success Strategy & Innovation Programs, and Partner Success....more By evolving from reactive & tactical to proactive & consultative, I am writing a new chapter on how to guide customers through activation, adoption and ultimately, retention and growth.
Trusted advisor and cross-functional partner to manage messaging, marketing, launches and training initiatives for success.
Managed technical projects through an agile iterative process Understood client’s strategic direction, applied to team, drove outcomes Created and managed project plans...more adapted to the client environment Work in multiple disciplines across industries and build client knowledge Proactively manage risk, issues, and influence others Identified risks and anticipated points of resistance, develop specific plans to mitigate concerns Wrote requirements and worked with stakeholders to prioritize
Responsible for overseeing all communication/planning between Wholesaler, Pharmacies, PSAO, and Prescribe Wellness for developing change management strategy based on client...more needs and for maintaining awareness of the details of the changes and of the stakeholders affected. * Offered insight and improvement strategies for NCQA HEDIS measures and Pay for Performance (P4P). * Directed the largest network portfolio of 5K+ pharmacies nationwide, accountable for delivering growth solutions. * Conducted
Pharmacy industry and pharmacy technology Subject Matter Expert Responsible for strategic and tactical initiatives pushing Agile environment including scaling to the Enterprise....more Supervised a cohesive team of 16 through coaching and empowerment Collaborated with Engineer, Implementation and Data teams to strengthen client success through product release and revision phases. QA with Engineer team to fix bugs for UI and Products/Modules. Established channel sales strategies and go-to-market plan.
Sr. Project Manager
2013 - 2015 (over 2 years)
Managed all communication and planning between Wholesaler, Pharmacies, PSAO, and PrescribeWellness. Developed change management strategy based on client needs and awareness...more of the details of the changes and stakeholders impacted by the change. Provided insight and improvement strategy with NCQA HEDIS measures, Pay for Performance (P4P) Managed a key customer account to with over 5,000+ pharmacies nationwide bringing solutions to their Zaid Ali 1 organizational growth strategy. UAT with client.
U.S. Department of the Treasury Draft and coordinate official agency correspondence pertaining to license requests and interpretive guidance Develop and implement internal...more licensing policy, especially as it relates to the Iranian, Libyan and Syrian sanctions Administer and enforce U.S. economic and financial sanctions, with a principal focus on Iran, Libya and Syria Analyze license requests from persons, corporations and Non-governmental Organizations seeking to engage in transactions involving
Responsible for administering native language and cultural knowledge of Afghanistan and the surrounding region in support of continued training and education for Operation...more Enduring Freedom. * Charged with conducting trend analysis on target audiences to determine perceptions, conditions, military planning, susceptibilities, and vulnerabilities on local, regional, and tribal ideology. * Participated in a demanding, high-level training program consisting of scenario-based and physical tactical exe
I managed all communication and planning between Wholesaler, Pharmacies, PSAO, and PrescribeWellness. During this time I developed a change management strategy based on client needs and awareness of the details of the changes and stakeholders impacted. Provided insight and improvement strategy with NCQA HEDIS measures, Pay for Performance (P4P) Managed a key customer account to with over 5,000+ pharmacies nationwide bringing solutions to their organizational growth strategy which led to $1.1M in enterprise sales to entire account.