Product Manager at Zagster

Cambridge · Full Time
Help shape the future of transportation for cities, colleges and companies by working for the nation’s leading bike share company. Zagster is a fast-growing startup backed by leading transportation investors and based in Cambridge, MA with a mission to make bicycling the world’s most loved form of transportation. Read More
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Job Description


Our goal is to deliver the best and most innovative bike sharing platform in the market, backed by fully automated logistics and cutting-edge mobile tools that ensure ideal fleet management and rider experience for hundreds of bike shares across the country.

We’re growing and looking for an experienced product manager who can help take our product offerings to the next level with new features, performance improvements, and other enhancements to serve our clients. You should have a strong track record of managing a product or product line through iterations of rapid growth, and bring strong advocacy and vision to the product team on behalf of your assigned area of focus. If you fit this description, are passionate about the difference we make, and are interested in filling a key role for us, we want to hear from you!

Key Responsibilities:

Gather, analyze and evaluate objectives of Zagster’s rider, partners, and internal teams to drive enhancements in our mobile apps and desktop systems
Gain a deep understanding of customer experience, identify and fill product gaps and generate ideas that grow market share, improve customer experience and drive growth
Create buy-in for the product vision both internally and with key external partners
Make difficult choices on competing priorities based on evidence and resource availability
Facilitate story mapping sessions with functional teams to capture and document business objectives
Outline user stories and acceptance criteria that drive Engineering work
Work collaboratively with Engineering team on the delivery of critical systems that run Zagster’s business
Test and accept product features with internal teams and with customers at bike share locations
Evaluate and drive bug fixes to resolution in concert with technical resources
Use agile methodologies and tools as an active participant in the Engineering team’s development process

Minimum of 2-3 years of experience in a product management role
Solid technical background with understanding of or hands-on development experience
Familiarity with software development life cycle methodologies. Agile / Scrum is a plus
Experience with low-fidelity mockup techniques and tools. Additional hands-on UI/UX or front-end design experience a plus
Capacity to work collaboratively with developers and external contractors on delivery of key engineering projects
Creatively solve challenging business/technology problems
Ability to handle stressful situations and deadline pressures
Good communication skills – both verbal and written
Be a self-starter, tenacious, and results oriented

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What We're Building

Founded in 2007 and headquartered in Cambridge, Mass., Zagster is the nation's largest and fastest-growing bike-share provider. Zagster partners with more than 130 communities — including cities, universities, businesses, and properties — to bring bike sharing to areas where traditional bike-share providers can't reach. The company’s goal: To make the bike the most loved form of transportation.

Unlike other bike shares in which riders must drop off bikes at designated stations for every stop, Zagster’s programs let users ride as long as they want, wherever they want. And because Zagster manages all aspects of its systems — from hardware and software, to maintenance and marketing — Zagster partners can implement safe, scalable, and cost-effective bike shares that best suit their needs.

Zagster also offers a unique private-public model of collaborative sponsorship to offset costs to taxpayers and allow anyone in a community to have a direct stake in bike sharing's success.

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Other Positions


Timothy J. Ericson
CEO and Co-Founder of Zagster, TechStars graduate, sales and business development expert
Jeremy Jo
Fleet Manager - Zagster • Product Management • Product Development • Mechanical Engineering
Ted Bronstein
Director of Sales at @Zagster, a better way to bike share. Worked at @Yesware and @Brightcove • Studied at @Bates College
Max Goldberg
Product Design, Engineering, Business, and Operations for Scaling Startups. Javascript + Meteor and Beyond. Bike and Transit Enthusiast. BA from Dartmouth.
Bradley Ericson
Sales Manager, Real Estate at @Zagster. Manchester United Aficionado, @EntMagazine's Entrepreneur of the Year. @DrexelUniv alum. Triathlete.
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