Recruited to work with technical startup founder to roadmap, build, and launch product. Delivered complex, shippable consumer product from initial concept in < 9 months;...more followed quickly by apps for iOS and Android. Created culture of white-glove customer service, resulting in a NPS of 95 and first-time buyer confidence. Ran all aspects of the business including product, strategy, customer experience, business operations, sales, marketing, and finance.
Responsible for onboarding, integration, process improvements, data analytics presentations, and engagement growth at an early-stage, innovative SaaS startup for customers...more such as Unilever, P&G, and Nestle. Worked closely with CTO on user research, product roadmap, and engineering priorities. Built strong relationships with client brands resulting in 0% customer churn.
Led product management and numerous projects for clients at an internet marketing firm that managed website design and marketing for channel partners of a Fortune 50 company....more Product improvements resulted in decreasing support call volume by 40% and reducing product deployment time by 50%+. Scrum Master responsible for delivery of software for dedicated engineering team.
Led company from idea to prototype, through design for production, to sales traction in < 9 months. Set strategic vision and executed on all tactical aspects. Managed product development and iterative improvements working with engineering and design teams. Created culture of white-glove customer service, resulting in a NPS of 95 and first-time buyer confidence.