PO for the Entertainment business and Digital Identity platform. Managing the inception and delivery of a single Identity platform across Sainsbury’s and Argos. Led launch...more of a new digital movies streaming platform, both front end and backend, and supported the continuous improvement of products. Led transition to Cloud/AWS from legacy infrastructure for the second biggest online Groceries platform. Improved ways of working and culture by improving the way AGILE is leveraged in Sainsbury's.
Front-end: Customer identity and account management related products such as a unique customer account and order management dashboard for customers, on desktop and mobile...more web. Implementation of analytics and Omniture tracking tags. Back-end/Infrastructure: unification of customers’ profile and data under a unique customer data record for the UK and International branches. In charge of product discovery, leading prototyping and user testing.
Amazon Local Destinations (travel) Ticketing UK
2014 - 2015 (about 1 year)
Owner of product lifecycle for merchant and customer facing desktop and mobile platforms. Continuous improvement of processes and tools to optimise business operations. Owner...more of technical development, roadmaps and user-stories. Use of data to identify market opportunities and UX/Product improvements. Achievements: Reduced error rate on systems and error notification to customers by 40% YoY. Reduced manual compliance checks required for hotels and merchants by 50% YoY.
Owner of product lifecycle for both B2B and B2C, on desktop and mobile. Continuous improvement of delivery processes and tools to optimise business operations. Owner of technical...more development, roadmaps and user-stories, including AGILE ceremonies. Use of data to identify market opportunities and UX/Product improvements. Achievements: Reduced error rate on systems and error notification to customers by 40% YoY. Reduced manual compliance checks required for hotels and merchants by 50% YoY.
Mobile Collaboration Lead PM
2012 - 2014 (over 2 years)
Lead PM of the Corporate Mobile Program for Yahoo in EMEA and LATAM. Owner of the product lifecycle for the Internal Mobile platform, including apps (iOS/Android) and mWeb...more for Yahoo employees and partners. Managing product and business costs, P&L and delivery costs. Created global framework of KPIs to monitor overall operations to drive costs optimisation and product improvement.
Analyst – Business and Consumer Telecommunications
2010 - 2011 (almost 2 years)
Providing support to B2B and B2C customers. Owner of the process improvement process for business customers and partner support. Used data to drive quality improvements and...more identify operational gaps in the services provided.
Web Operations Manager
2009 - 2010 (11 months)
Managed Web support and emergency contacts from airports and other airlines, improved internal and customer-facing support processes. Development and rollout of internal support...more tools. Champion for experimental support tools and assessed relative rollout depending on success factors and KPIs.
Product Manager and Developer · This app, based on Zoopla - a UK real estate agent, allows Windows Phone users to browse, check details and pictures of… · More properties nearby. Whether they are for rent or for sale.
The app immediately geolocalizes the user and proposes any property nearby listed live on Zoopla.
In addition to that, the user experience is enriched with additional information like crime rate in the area (provided by police.gov.uk) and the nearest transport utilities (provided by Tfl and other transport entities throughout the United Kingdom).
The App leverages the power of the Windows Phone platform by making use of the Live Tiles. In fact the phone will display on live tile the property nearby from time to time, giving the user a glimpse of the possibilities in the area.
Product Manager, Developer · Live in LONDON?
Daily commuting... Cycle or Tube?
Too much information to crunch on, especially when on low… · More caffeine...?
Tell me your commuting habit and I'll sort that out!
What I Do
Focused on boosting productivity building simple and efficient products. Passionate about creating excellent user experiences and delivering innovative products. I like to promote the culture of “making good use” of methodologies and practices, without wasting resources and time.
I've created an in-house data aggregation platform for Amazon that shaped completely the business by enabling marketing, sales, customer services and operations to make strategic decisions, based on data.