Account Manager / Customer Success

Hello, thanks for stopping by!

LocationIQ offers mobile positioning technologies to software developers and companies world-over. We serve over 100,000 developers on our platform, receive billions of hits to our service each week and have been around for over 10 years.

We are looking for Account Managers / Customer Success Specialists to join our high-energy team and help drive growth.

Please apply only if you have prior experience in Account Management roles at a SaaS / Product company.

As a member of Customer Success, you would

• Onboard new customers to our geolocation platform
• Develop and maintain the relationships within existing customers
• Identify opportunities for customer references and case studies
• Monitor customer account activity and identify issues before they’re reported
• Use analytics to identify usage patterns and create metrics
• Identify and execute cross selling and upselling opportunities
• Work with technology team to resolve customer queries
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
• Formulate and present formal proposals

We'd like you to have

• In-depth understanding of product features.
• Excellent communication skills on email, telephonic, and personal communications.
• Experience handling multiple accounts
• Experience working in B2B/ SaaS environments is a must
• Solid experience with Excel / Google Sheets including creating pivots, and vlookups

Why you?

• You're self-motivated and able to thrive in a results-driven environment
• You're a natural relationship builder with integrity, reliability and maturity
• You have an ability to prioritize among competing tasks
• You love solving problems by thinking creatively.
• You're excellent at communicating with your team and with clients.
• You love learning new skills and working with new technology.