Unacademy

Email/Chat Support at Unacademy

Bengaluru · Full Time
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Job Description

Classroom education in India has stifled many brilliant minds. With Unacademy, India's largest education platform, we are changing that. In a span of 6 months, over 300,000 students have benefited from over 2,400 online lessons and specialised courses on cracking various competitive examinations, on our platform. We have on board some of the top educators in the country, including Kiran Bedi, India's first woman IPS officer and now the Governor of Pondicherry. With over 2 million views every month, we are touching the lives of people in the remotest corners of the country. Our success stories include thousands of students who have cracked toughest of examinations, improved their ability to speak and write better and increase their knowledge. Our vision is to partner with the brightest minds and have courses on every possible topic in multiple languages so the whole world can benefit from these courses. India is home to 19% of the world's youth and we are empowering them to take on the world in a manner that classrooms will never do.

Role & Responsibilities:

Develop strong customer relationships and will be responsible to resolve queries of the customers through chat within the assigned TAT
Manage and take ownership of the resolution process for all customer related issues.
Maintain up to date knowledge and assimilates quickly to new promotional offers and programs.
Flexible to work on weekends - will offset with compensatory offs.
Understand the unsaid message in an email and respond sensibly.
Understand the process and identify improvements to enhance customer experience Analyze customer issues and identify trends.

​Job Qualifications:

At least one year of customer service experience via live chat
Effective reading and writing English communication skills
Excellent communication, analytical, listening and organizational skills
Excellent customer service skills and great enthusiasm for helping customers
Must be able to prioritize and complete all job duty requirements​

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What We're Building

Unacademy.in is India's largest free learning platform. We empower to create high quality courses, and enable students to take these courses. More than 100 educators have created courses on Unacademy.in

Come be a part of our team.

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Unacademy Team

Gaurav Munjal
Co-Founder and CEO Unacademy, Co-Founder and Advisor Flatchat; Founded Flat.to - sold to CommonFloor in 2014.
Hemesh Singh
Co-founder & CTO, Unacademy.com
Sachin Gupta
Co-Founder & Head of Engineering @unacademy-1
ALOK MAURYA
Software Engineer at Flatchat. Worked at Citrix. MNNIT B.Tech 2014
Abhishek Srivastava
BE CSE, QA Automation Engineer, Unacademy, Bangalore.

Unacademy Investors

Sumit Jain
Believe in working on ideas that can create an ever lasting impact on people's lives.
Vikas Malpani
Co Founder at CommonFloor
Girish Mathrubootham
Founder & CEO - @Freshworks (formerly Freshdesk). Freshworks has raised over $150M in Venture Capital from Accel Partners, Tiger Global and Sequoia Capital.
Vijay Shekhar Sharma
Partner at One97 Mobility Fund
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