Unacademy is India’s largest, free online education platform. It allows educators to create courses on various subjects. Our vision is to get the best minds of the country to share knowledge in an easily comprehensible form. In terms of traction, our platform attracts more than two million video views monthly and the growth is mostly organic. You can find out more about our journey in this YourStory article: https://tinyurl.com/y74nhh2d
Classroom education in India has stifled many brilliant minds. With Unacademy, India's largest education platform, we are changing that. In a span of 6 months, over 300,000 students have benefited from over 2,400 online lessons and specialised courses on cracking various competitive examinations, on our platform. We have on board some of the top educators in the country, including Kiran Bedi, India's first woman IPS officer and now the Governor of Pondicherry. With over 2 million views every month, we are touching the lives of people in the remotest corners of the country. Our success stories include thousands of students who have cracked toughest of examinations, improved their ability to speak and write better and increase their knowledge. Our vision is to partner with the brightest minds and have courses on every possible topic in multiple languages so the whole world can benefit from these courses. India is home to 19% of the world's youth and we are empowering them to take on the world in a manner that classrooms will never do.
Role & Responsibilities:
Develop strong customer relationships and will be responsible to resolve queries of the customers through chat within the assigned TAT
Manage and take ownership of the resolution process for all customer related issues.
Maintain up to date knowledge and assimilates quickly to new promotional offers and programs.
Flexible to work on weekends - will offset with compensatory offs.
Understand the unsaid message in an email and respond sensibly.
Understand the process and identify improvements to enhance customer experience Analyze customer issues and identify trends.
At least one year of customer service experience via live chat
Effective reading and writing English communication skills
Excellent communication, analytical, listening and organizational skills
Excellent customer service skills and great enthusiasm for helping customers
Must be able to prioritize and complete all job duty requirements
Unacademy.in is India's largest free learning platform. We empower to create high quality courses, and enable students to take these courses. More than 100 educators have created courses on Unacademy.in
Come be a part of our team.