Unacademy

Educator Relationship Manager at Unacademy

Bengaluru, Bengaluru · Full Time

Unacademy is India’s largest, free online education platform. It allows educators to create courses on various subjects. Our vision is to get the best minds of the country to share knowledge in an easily comprehensible form. In terms of traction, our platform attracts more than two million video views monthly and the growth is mostly organic. You can find out more about our journey in this YourStory article: https://tinyurl.com/y74nhh2d

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Job Description

Classroom education in India has stifled many brilliant minds. With Unacademy, India's largest education platform, we are changing that. In a span of 6 months, over 300,000 students have benefited from over 2,400 online lessons and specialised courses on cracking various competitive examinations, on our platform. We have on board some of the top educators in the country, including Kiran Bedi, India's first woman IPS officer and now the Governor of Pondicherry. With over 2 million views every month, we are touching the lives of people in the remotest corners of the country. Our success stories include thousands of students who have cracked toughest of examinations, improved their ability to speak and write better and increase their knowledge. Our vision is to partner with the brightest minds and have courses on every possible topic in multiple languages so the whole world can benefit from these courses. India is home to 19% of the world's youth and we are empowering them to take on the world in a manner that classrooms will never do.

Job Brief:

We are looking for an Educator Relationship Manager to build and preserve trusting relationships with our educators and learners. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills. You would to create and nurture long-term relationships with them. You would resolve any issues that arise and ensure that they are satisfied with our services. In this role, you should be an excellent communicator who’s able to grasp their needs and brainstorm ways to fulfil them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.

Responsibilities

• Build relationships and understand educators needs and develop plans to
address them through chat within the assigned TAT
• Manage and take ownership of the resolution process for all related
issues quickly and effectively
• Promote high-quality sales, supply and customer service processes
• Approach potential educators and learners to establish relationships
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services
• Set sales and revenue targets and work diligently to meet them
• Collaborate with internal teams (e.g. sales, engineers, senior
management) to address their needs

Requirements

• At least one year of sales and customer service experience via live
chat/email support
• Proven experience as a Relationship Manager in any domain
• Proficient in MS Office, with working knowledge of customer relationship
management (CRM) practices
• Aptitude for fostering positive relationships
• Teamwork and leadership skills, good to have exposure to analytics &
report management
• Excellent communication and negotiation skills (Effective reading and
writing English communication skills)
• Problem-solving attitude, analytical, listening and organizational skills
• Customer-oriented mindset
• BSc/BA in Business Administration, Marketing or a related field

Apply Now

What We're Building

Unacademy.in is India's largest free learning platform. We empower to create high quality courses, and enable students to take these courses. More than 100 educators have created courses on Unacademy.in

Come be a part of our team.

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Unacademy Team

Gaurav Munjal
Co-Founder and CEO Unacademy, Co-Founder and Advisor Flatchat; Founded Flat.to - sold to CommonFloor in 2014.
Hemesh Singh
Co-founder & CTO, Unacademy.com
Sachin Gupta
Co-Founder & Head of Engineering @unacademy-1
ALOK MAURYA
Software Engineer at Flatchat. Worked at Citrix. MNNIT B.Tech 2014
Abhishek Srivastava
BE CSE, QA Automation Engineer, Unacademy, Bangalore.

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Sumit Jain
Believe in working on ideas that can create an ever lasting impact on people's lives.
Vikas Malpani
Co Founder at StealthMode Startup - Hiring Actively
Girish Mathrubootham
Founder & CEO - @Freshworks (formerly Freshdesk). Freshworks has raised over $150M in Venture Capital from Accel Partners, Tiger Global and Sequoia Capital.
Vijay Shekhar Sharma
Partner at One97 Mobility Fund
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