Educated Service Chatbots for the Conversational Enterprise
Twyla brings together the best of Machine Learning and Natural Language Processing technologies to drive your customer support into a new era. Twyla (re)builds your support knowledgebase for you in a conversational format. By integrating Twyla with your existing platform you enable it to learn from your agent/customer live chats. We integrate with most major cloud Helpdesk and Live Chat solutions, like Zendesk, Salesforce and Liveperson. So no new processes or software. Twyla is Software as a Service and so comes at a monthly subscription cost, with no up-front setup or installation fees.
Unlike most startups in the Machine Learning/Natural Language space we are not focused on tickets or knowledgebases but rather the conversations themselves. We believe in using real human interactions to drive more meaningful chat bot interactions.