Twilio’s annual customer conference was supposed to happen in May, but like everyone else who had live events scheduled for this year, it ran smack-dab into COVID-19 and was forced to cancel. That left the company wondering how to reimagine the event online. It began an RFP process to find a vendor to help, but eventually concluded it could use its own APIs and built a platform on its own.
This week Twilio holds its annual Signal Conference online Wednesday and Thursday. Techcrunch spoke to In-Young Chang, director of experience at Twilio, to learn how this project came together.