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Titan (YC S18)

Customer Success Lead at Titan (YC S18)

New York City · Full Time
Backed by Y Combinator (S18) and some of the world's best investors, Titan is the high-quality asset manager for a new generation. Our mission is to democratize wealth management products and relationships for the masses. Read More
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Job Description

Titan is the high-quality asset manager for the masses. With our mobile app, we build, manage and explain investment products that were previously accessible by only the ultra wealthy. We aim to build "BlackRock for a new generation."

We're backed by Y Combinator and on a mission to democratize sophisticated wealth management for our generation.

The Customer Success Lead role is a unique opportunity to get in on the ground floor of a fast-growing company. Quite literally, since you’ll be employee #1!

The Role
+ As Customer Success Lead, you'll be the main point of contact for our customers.
+ You’ll play a key role in the development of our best in class customer service while providing exceptional email, phone, chat support.

What You'll Do
+ Respond and resolve customer requests and questions via email and chat.
+ Develop escalation processes for resolution of customer issues, including the development of best practices for efficient customer engagement.
+ Create educational content for our customers - how-to articles, videos, emails.
+ Translate customer needs into recommendations for engineering - this is an opportunity to learn the ropes of product management and directly influence the Titan roadmap.

Experience and Qualifications
+ 2+ years of experience in a Customer Success/Service role.
+ Demonstrated skill and ability to handle assorted customer questions and issues, including challenging matters, resourcefully and with completeness and empathy.
+ Exceptional written and communication skills along with an acute attention to detail.
+ Skilled at troubleshooting technical issues and determining the right questions to ask.
+ Familiarity with Intercom, Zendesk or other Customer Support platforms.
+ Management experience is a plus although not required.

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What We're Building

Titan is a next-generation investment manager. Built like a hedge fund, our mobile app automatically invests' users money in a portfolio of incredible companies favored by world-class hedge funds. Users are empowered to become better investors along the way, with in-app video, chat, insights, and much more. It's the access of a top hedge fund, with the personalization of an advisor in your pocket.

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Titan (YC S18) Team

Clayton Gardner
Co-founder @Titan (YC S18) . Formerly @ NYC hedge fund, Farallon Capital, Cerberus Capital.
Joe Percoco
Co-Founder @Titan (YC S18) . Formerly @ McKinsey (SF), Goldman Sachs (NYC), Hedge fund.
Max Bernardy
CTO/Co-founder @Titan (YC S18) Engineering leader with experience at both large and small companies.