ONE Engagement Hub: ONE is an innovative solution that enables an organization to deliver a more unified, personal, relevant and engaging customer experience across all touchpoints throughout the customer journey; the only solution on the market to do so, the ONE Engagement Hub joins up web, mobile, high street and contact centre customer experiences, connecting them with a brand's existing… · More CRM system, and gives businesses a multi-dimensional view of all their customers. It allows brands to act on an individual customer’s needs in real-time.
December 2014—Effortless engagement just got personal.
ONE Engagement Hub is a light-touch cloud solution that provides an engagement layer across all silos of an enterprise, enabling the business to converse… · More with each customer with an intelligent voice across any and all touchpoints, providing a completely seamless experience throughout each unique customer journey.
ONE listens and learns from every customer interaction in real-time across every touchpoint. ONE combines this insight with other customer data sources, providing real-time journey visualizations and in-the-moment decisioning that allows brands to have continuous and relevant conversations across all customer touchpoints, whether that’s on the web, in the call center or in-person.