Thomas Knoll

Creating @Primeloop Mentor @500 Startups
Previously: community, product, marketing, customer development at @LaunchRock, @Zappos, @UserVoice, and @Seesmic.

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What I Do

I advise companies on strategies and tactics for community cultivation and customer development to help them: discover, welcome, acquire and retain an active community of customers; and transform customer support and social engagement into a source of customer evangelism.