Talkdesk

Senior Events Manager at Talkdesk

San Francisco · Full Time

Would you like to join one of the fastest growing startups in San Francisco? Talkdesk – a recent DEMO Traction Award Winner – is the world’s leading browser-based call center software. We're disrupting the $20Bn call center industry, and have attracted many well known customers already including Handy, Thumbtack, Dropbox and The Weather Channel. We have awesome investors and a superb team!

Apply to Talkdesk
This job listing was recently removed.

Job Description

Would you like to join one of the fastest growing startups in the world? Talkdesk was recently named Forbes Next Billion Dollar Startup, is a Forbes Cloud 100 Company and is the world’s leading cloud-based contact center software platform. We have awesome investors (DFJ, Salesforce Ventures and Storm Ventures), are in a $22B market that is ripe for disruption and boast an impressive roster of customers including Shopify, Box, Anki, DoorDash, Edmunds and Qualys. We’re looking for a world-class Manager of Event Marketing to help us continue on our hyper-growth trajectory and shape the future of Talkdesk.

Responsibilities:

Optimize and execute on our unified event and field marketing strategy
Translate the events strategy into a marketing events plan that encompasses awareness, education, and evangelism across Talkdesk’s prospect and customer base
Execute on the plan by coordinating all aspects of the event or activity - from venue to agenda and driving participation
Establish and proactively manage the events budget to test and learn what works; evaluate results against goals and generate learnings for improvement
Identify new opportunities to sponsor events that are aligned with Talkdesk’s brand values and customer audience

Requirements:

BA/BS degree or equivalent working experience
Experience in event planning and management, including speaker outreach and vendor relationships
Excellent negotiator
Working knowledge of other service-oriented roles, including space management, audio/visual, decor and entertainment, signage, housing, and speaker management
Amazing communicator with high attention to detail and organizational skills
Marketo experience is a plus

Apply Now

What We're Building

Talkdesk is the world's leading browser-based call center software. Our out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing support costs.

Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. No phones, hardware, coding or downloads required - all that is needed is a computer and Internet. With one click, Talkdesk integrates with Salesforce, Zendesk, Shopify, Olark and others to provide comprehensive information about customers.

Using IVR, ACD and skills-based routing, callers are routed to the agent who is most qualified to meet their needs based on customizable data. Talkdesk then displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time. With real-time and historical reporting, call monitoring and call recording, teams can make data-driven decisions based on comprehensive information.

Add testimonials, product launches, and photos that highlight your company

Other Jobs at Talkdesk

Talkdesk Team

Tiago Paiva
Founder @Talkdesk; Worked at Procter&Gamble.
Gadi Shamia
COO @Talkdesk . Past incl. Sr. VP @SAP, GM @ReachLocal (NASDAQ: RLOC) through IPO, EIR @Storm Ventures , CEO @Magneto and advisor to @Intacct & @EchoSign
Diana Tobey
Product Manager @Talkdesk. Sr Product Manager @Brandnetworks. Sr Strategy Consultant @IBM. Marketing & Entrepreneurship @Wharton.
Craig Butler
Sales @ Yoshi
Alexander Levy
Passionate, solutions-oriented, and entrepreneurial customer leader specializing in driving product adoption through trusted relationships and knowledge base.
See More

Have Questions? Ask Us Anything

Talkdesk Investors

Bedy Yang
Managing Partner 500Startups (focused Latam + international); Founder @Brazil Innovators
Alex Khein
Partner and Advisor, BlueBay Asset Management (London); previously at Morgan Stanley. Cornell Ph.D. Physics
Josh Stein
Partner at @DFJ, a venture capital firm based in Silicon Valley. Lead our efforts in SaaS and Enterprise IT. Also active in Consumer and Mobile.
See More