We tested other tools in the market, but they were simply too much "systems". SupportBee let's us keep a personal feel to our emails without burdening the customer with tickets, statuses, etc.
SupportBee is simple to use but has the depth to efficiently tackle the multitude of support needs we have.
Plus, Prateek and the rest of the guys listen to our feedback and stay engaged with our needs.
I've used the product for a few months and love it. I've emailed with Prateek quite a few times with suggestions, and they're doing a job great hearing feedback and growing the product. I look forward to continuing to use it.
Apart from knowing Prateek personally, we use SupportBee everyday at Milaap and although there are still lot of improvements and features to be added, Supportbee has got the right start and approach to the product.
We SupportBee to handle incoming email inquiries, as a compliment to our homebrew tech support ticket system. It allows multiple staff to organize and answer email inquiries easily and quickly.
The team pushes fixes quickly and was very attentive. I think they will do well in this space.
We at Dentalink (www.dentalink.cl) were one of the early adopters of SupportBee at it's early beta stage. We have a SaaS for Dental Clinics and we have clients across Latin America. We have to be able to communicate with them quickly, resolving their questions and guiding them; and one of the channels they prefer for that is e-mail.
SupportBee's team is amazing and they've done great stuff with their service. We have to manage a lot of tickets every week, and we need our team to take action, from the sales department, to the support guys. Having that said, SupportBee is what let us take action in the "e-mail Arena". Using it, is as simple as writing an e-mail, but with dozens of features waiting for you If you want just to be able to reply to tickets, SupportBee is for you. If you want to have your own templates, filters groups, tags, user control etc.. SupportBee is also for you. They don't force you "their" way of doing things, they let you decide what's best for your company, they're here to help, and nowadays that's really important.
One happy customer,
Guillermo Medel CTO Dentalink
@Guillermo Medel Lucasguillermo@dentalink.cl
I spent a lot of time with these guys during our time in the Startup Chile program and think Supportbee will go far. Their service is opinionated but in a good war as it is very well thought out. The benefits become really clear once you start using the service (like I do for my startup judge.me), so I think as word of mouth spreads SupportBee is going to hit a tipping point soon.
SupportBee is the first support tool we've actually stuck with, and we've tried a bunch. I also love their by-the-ticket pricing because it incentivizes us to 1) make less bugs and 2) not hack the system to keep it under a certain agent count like I've always done with every other support product. They also embody their startup — fantastic support!
I have known Prateek for a few years now and I love the passion he shows for the work he does.
I love SupportBee and am proud to be one its first paying customers. To pay for such a service and see it grow bigger gives me a lot of pleasure.
I am sure Prateek's mind will come up other interesting and innovative products - and look forward to using them too!
All the best!
I found SupportBee after going through and testing multiple customer support tools. We loved the clean, simple interface immediately. We were able to share one large inbox and also create individual inboxes for each of our operators. All of our operators were already very comfortable using the interface.
Prateek has been incredibly helpful since the beginning. He's gone above and beyond to answer our questions. He's also quickly pushed bug fixes and feature requests that our development team has asked for.
Their response time is usually less than a day or two which proves that they are committed to customer support.
In the future, sitting on hold for hours listening to a robotic-sounding "customer-support rep" tell that you your call "matters," will be a thing of the past.
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