Managing a small team responsible for all customer relations and communications across 290 stores in 15 countries. Responsible for initiatives within customer experience management,...more marketing automation, solutions consulting, CX business intelligence, PR business intelligence, IT project management. Responsible for managing the Loyalty Program mobile app with more than 33000 users across 13 countries. Responsible for all local directory listings on Google, Yelp, TripAdvisor, Facebook, etc.
During my 4-month internship at Zendesk, I worked full-time in the Developer Platform team with the role of initiating, executing and monitoring marketing campaigns for the...more existing Zendesk product customers. Through highly targeted email, direct mail and other marketing campaign types, I was able to reach superior KPI performance for the launched campaigns, outperforming company averages.