Customer Happiness Representative at SoundBetter

Asia, Europe, Remote · Contract

Work with a small creative team that has quickly grown SoundBetter to be the leading music-production talent marketplace in the world, proudly supporting hundreds of thousands of artists and dozens of Grammy Award winners. SoundBetter has delivered over $9M worth of work to music production professionals, positively disrupting the way musicians worldwide create, and the way creative professionals earn from their talent. We focus on providing amazing experience to our users, growth via low-cost high-impact marketing, and continual marketplace optimization.

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Job Description

SoundBetter is looking for an methodical 'people's person' to help musicians and producers get the most out of their SoundBetter experience. The ideal candidate has passion for delighting users, a talent for communication, is processes oriented and who understands music production.

The Rep will:

-Review and approve musician projects posted on SoundBetter for quality.
-Help users with questions, concerns or feedback
-Ensure SoundBetter maintains a reputation for amazing customer support, and that users are delighted with the human touch point.


-Has a passion for delivering amazing customer experience, and is patient.
-Has experience with customer service, ideally online.
-Is detail and process oriented.
-Understands music production and music production vocabulary.
-English as a first language, with a very high level of written english.
-Is located in Europe or Asia time zones.

This is a part-time, hourly, contract position.

Work remotely with a small, driven team that is disrupting the music-creation space, has delivered over $7M to music professionals so far, and is growing fast.

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What We're Building

SoundBetter is the leading marketplace where musicians find and hire music production professionals.

In recent years millions of musicians have become recording musicians due to accessibility of recording equipment. This is a huge shift. More music is being recording than ever before. At the same time music distribution has been democratized thanks to SoundCloud, Apple Connect and Bandcamp.

However there is a gap between recording and distribution. Recording is only the first step of the process, and every song that is recorded needs to be mixed, mastered and produced by skilled professionals. That's millions of songs every year.

SoundBetter is disrupting a $15B/year inefficient music-production services market by connecting musicians with vetted professional mixing & mastering engineers, producers, singers and other production pros who get them to a great sounding finished product. SoundBetter is democratizing the last mile that musicians needed democratizing.

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Other Jobs at SoundBetter

SoundBetter Team

Shachar Gilad
Founder of SoundBetter. 15 years professional music/audio/marketing experience. Director Prod Marketing at Grammy winning Waves Audio, Prod. Marketing at Apple
Itamar Yunger
Co-Founder & CTO @SoundBetter, Digital Marketing @Activitec Israel, B.Sc. Computer Science @The College Of Management, Rishon-Letzion

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SoundBetter Investors

Adam Benayoun
CEO & co-founder at @Binpress, @500 Startups, Formerly @Lionite, @Octabox. Animation at Minshar School of Arts. Strong UI/UX & Design. Sales & Marketing drone.
Steve Taylor
Chairman Neighborhood Bancorp Chairman Taylor Asset Management, Inc.
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