AI chatbots collaborating seamlessly with humans
SmartBot360™ is a University of California spinoff startup company. SmartBot360™ has developed a platform to create, manage and share AI chatbots, which has been used by several customer engagement companies. The company offers flexible work schedules and remote working possibilities, as well as stock options.
SmartBot360™ has developed a platform to create, manage and share AI chatbots. The platform empowers customer agents to increase the number of reached customers, by offloading routine interactions to the AI-powered chatbots. Chatbots and humans work together through easy to define triaging handover protocols. The intuitive Web-based SmartBot360™ Management Dashboard™ is the control panel of the platform, which allows monitoring and analyzing ongoing sessions, starting new chatbot campaigns, and directly chatting with the customers. The chatbots can be deployed on Facebook Messenger, SMS, Web pages, or other media. There are many platforms to help you build and deploy chatbots, but they do not offer intuitive tools to monitor the chats in real time, handover to a human when needed, transmit secure content, or start targeted campaigns.