Customer Successs Manager - Team Lead
2016 - 2018 (over 2 years)
Working out of OneEleven, one of North America’s largest scaleup innovation hubs for high-growth startups to build their businesses. I was responsible for building and managing...more the customer success team, to transform how they created and maintained customers relationships. I was able to turn a reactionary tech support team into a proactive revenue driven, success team helping customers through digital transformation and exceeding my sales quota within the first 6 months.
Manage the Hootsuite Referral Partner Program that had a partner base of almost 3,000 Agencies and consultants Create, lead and deliver live Partner Webinars on a weekly...more basis Educate Agencies on Social Strategy and implementation Manage the @Hootpartners twitter channel Operational functions including: Managing Partner commission payouts for everything from small PayPal payments to Enterprise level sales, Upgrading and onboarding new Agency clients, managing our inbound leads
•Key support to Sales team through education and monitoring sales targets •Trained and supported team on CRM (Salesforce) client accounts related initiatives •Daily...more report to Managers monitoring the Advertising book, campaign budgets, client payments and client contract status
•Responsible for driving new business, from cold call to closed sales •Created and Submitted RFP’s to a wide variety of projects and potential clients •Participated...more in creative briefs and brainstorms for each client project
The Residences at Hotel Georgia, Delta Land Development – Sales Coordinator
2010 - 2012 (about 2 years)
Assisted the Real Estate Agents in sales over 5 million dollars Created and Maintained an up to date CRM (Salesforce) Prepared daily sales and sales center traffic reports...more for the Executives of Delta Land Development and key stakeholders
Chili Piper gives your best leads a faster way to connect and convert. Through intelligent routing software, we help qualified leads automatically book a meeting or start...more a phone call right after they fill out a form on your site. Responsible for managing customer relationships including but not limited to onboarding project management, securing renewals, as well as working cross selling and expansion sales cycles, and responding to first line customer support inquiries.
Mobify is a digital experience platform for building modern, customer-first shopping experiences through Progressive Web Apps (PWA), Accelerated Mobile Pages (AMP), and...more native apps. I work with Mobify’s enterprise accounts helping them track their revenue, performance, and engagement goals through data-driven insights. ● Track, Forecast and close all client renewals ● Participate in Project Management during new customer builds ● Lead customer and team on-boarding and training
Spearheaded a new B2B reseller SaaS licensing model; Gaining approval from internal department heads (Product, Online Revenue, Customer Success, Leadership
Secured the new B2B reseller partnership with US Foods with a 100,000 license pilot and PR announcement