Product Specialist - Midday & Night Shift at SkyKick

Seattle · Full Time

We are a hot cloud startup in a multi-billion dollar market and we are growing rapidly! We offer a competitive salary, strong equity package, awesome health care, all the usual startup amenities, and a great foosball table. Most importantly this is a great opportunity to make an impact and build something big with a successful and seasoned team. If you’re a strong team player, and have been waiting for the right opportunity to do something revolutionary and make a huge impact, we’d love to hear from you.

Job Description

Company Description
SkyKick is a fast growing pioneer in the cloud market and has won numerous awards from Microsoft Partner of the Year to Red Herring Top 100 North America. Our products have helped over 5,000 global partners build successful cloud businesses by making it easy to backup, migrate, and manage their customers in the cloud. We love the new challenges that come with our growth and would love to share this amazing journey with more great people!

We are headquartered in Seattle, WA and as a 100 Best Company in Washington, we offer a competitive compensation and benefits package. SkyKick is an Equal Employment Opportunity employer. For more information, visit

Job Description
SkyKick is in search of a creative, charismatic, and energetic Product Specialist to join our Customer Success Team. In this critical role, you will impact the success of not only your team and our company – but most importantly, the success of our clients and how they thrive through the use of cloud technology. You are passionate about learning as much as being able to help others. This role affords you the opportunity to directly influence and improve the experience of our products and services that are pioneering the Cloud Market.

Supporting International Locations:

Afternoon: 3-11pm
Night: 11pm-7am

Flexibility is a PLUS!

Core Responsibilities:

Fielding questions from customers over phone
Writing well-constructed emails about complex technical issues
Investigation and troubleshooting
Training/Educating customers on not only what technology does, but why
Proactively monitoring platform to ensure quality
Self-Managing prioritizations to maximize partners’ and customers’ experience
Collaborating in team environment, escalating when necessary

Basic Qualifications:

2+ years of customer service experience in a technical environment
Knowledge and experience with web-based applications, networking technology, and email
Excellent troubleshooting and problem skills
Professional written and verbal skills
Technical acumen and ability to learn new concept quickly
Ability to multi-task amongst complex projects and work well both independently and with the team to deliver results
Proficiency working with Microsoft technology & other cloud-based information systems

Preferred Qualifications:

Bachelor’s or advance Degree
Ability to thrive in a dynamic and fast-paced environment
Fluency in French, German, or Spanish is a PLUS!!!!


What We're Building

SkyKick is a global provider of cloud management software for IT solution providers. Its products are designed to help partners build successful cloud businesses by making it easy and efficient for them to migrate, backup and manage their customers in the cloud. Over 5,000 partners worldwide use SkyKick’s products to accelerate their cloud business, and the company has won numerous awards including being named a Microsoft Partner of the Year and a Red Herring Top 100 North America winner. SkyKick is headquartered in Seattle. For more information visit

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Brad Younge
Founder @SkyKick • Worked at @Sapient, • Studied at @Cornell University, @university-of-california-berkeley
Mia Li
Mia Li ,
SkyKick - Talent Acquisition Lead
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Our Investors

Josh Hannah
General Partner at @Matrix Partners; Founder & Director at; Entrepreneur and Investor. Gambler, guy who knows how to do a lot of things.
Taher Haveliwala
Founder @Kaltix (acquired by @Google in 2003). @Stanford University CS PhD. Angel Investor.
John H. Park
Founded Network Mgmt Group 1997. Owner of Park West Casinos.
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