Simon Data

Customer Success Manager at Simon Data

New York City · Full Time

Simon is a data-first marketing platform. We’re a technology-driven company on a mission to leverage big data and data science to message customers in a bespoke and responsive fashion. Our platform is built for scale, and we work with forward thinking brands including Blue Apron, TrueCar, and OpenTable.

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Job Description

Simon Data is seeking a Customer Success Manager to lead strategic client engagements, drive renewals, and push process improvements.. This role is ideal for someone who’s excited to work hard in a fast paced environment and learn what it takes to build an enterprise SaaS business.

Lead customer engagements:
Simon’s Customer Success Managers serve as the primary point person with our clients - high growth venture backed companies and leading enterprise brands - leading every phase of the post-sale relationship. Simon CSMs are responsible for maximizing client platform value, helping to develop and implement strategies resulting in millions of incremental revenue for clients.
This includes:
- Engaging with business and marketing leaders to understand their strategy in using our platform, and the retention marketing and data teams to implement that strategy. This includes leading data driven and product discussions with business leaders
- Work with our customers on data analysis to help drive their retention marketing and customer lifecycle goals.

Build client relationships:
Customer Success Managers are responsible for client engagement across the platform and ensuring overall client happiness and renewals. There are a number of ways to accomplish this:There are a number of ways to accomplish this:
- Increasing the services and the value that Simon provides our customers
- Negotiating to drive renewals by ensuring platform value is realized to fullest extent
- Generating referrals through introductions from current happy clients
- Socializing with our customers on a regular basis
- Educating customers on new product offerings and drive adoption

Champion processes and product improvements:
Simon’s fast growth naturally poses strategic and operational challenges. As such, Simon is constantly seeking to improve our efficiency and effectiveness, and CSMs work with all stakeholders to drive these initiatives across the platform. Examples:
- Develop materials, tools, and processes to drive efficient and effective integrations of our product with our clients’ systems
- Work closely with technical and product teams to determine the short and long term product roadmap - be the voice of the customer to drive product initiatives
- Developing a referral system for happy clients
- Developing systems to streamline the engineering support we offer clients post-integration
- Compiling training materials to keep clients well ­versed in the nuances of our complex product offerings

Ideal Candidate

- 2-6 years experience in consulting, banking or other client ­facing roles
- Strong business acumen, able to strategically partner with clients
- Strong project management and individual organizational skills
- Results-driven strategic thinker who is able to thrive in an unstructured and fast-paced environment
- Deep analytical skill set, black belt in Excel or BI platform
- Experienced working with data in SQL
- Programming language experience a plus
- Thoughtful, curious and a problem solver
- Personable, collaborative, and a sense of humor
- Bachelor's degree in Computer Science, Engineering, Mathematics, Economics or other quantitative discipline

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What We're Building

Data is the key to modern marketing. Yet operationalizing all of the data you collect has historically been both labor-intensive and error-prone. Simon changes all of that by eliminating the pain from three of the most friction-laden marketing activities:

- Unifying disparate data sources
- Connecting your data to your marketing channels
- Running rigorous tests and tracking results downstream

Simon does this by sitting between all of your data sources, giving you the ability to create bespoke customer segments using any combination of criteria. Simon then powers smart, automated workflows that connect these segments to all of your marketing channels, all with a built-in suite of testing and reporting tools to help you optimize every aspect of your lifecycle marketing.

The most important things I looked for in my job search were engineering challenges; team passion, collaboration, and expertise; a solid product future; and quality of life. Simon nails every single one of those. Since my first day, I haven't looked back. The team here and the product we're building are exactly what I was looking for.
Our co-founder's band rocking out at our holiday party.
Our not-so professional photo shoot at our April 2017 offsite in Soho.
The 2016 Summer offsite in Montreal!
Add testimonials, product launches, and photos that highlight your company

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Simon Data Team

Jason Davis
CEO & Co-founder @Simon Data
Joshua Neckes
Thoughtful start-up executive with significant experience in strategic planning, marketing, business development, sales, and product management.
Matt Walker
CTO at Simon Data wrangled data at Apple (data science), Etsy (big data), Adtuitive (sold to Etsy) and Pervasive (big data before it was a thing). UT and Rice.
Chet Mancini
Sr Data Software Engineer at @Simon Data . Conference speaker, technical mentor. Alum @Intent Media @Cornell University
Yesi Parra
I'm a hard working individual that loves wearing multiple hats and getting my hands dirty by taking on new challenges head first.
Tabitha Yoo
Marketing and Operations at Simon Data; Wesleyan University alum
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Have Questions? Ask Us Anything

How many people are you hiring in the next year?
On the engineering side, we are optimistically looking at hiring 2-3 engineers in the next few months.
Benjamin Van Every
Software Engineer at Simon Data since 2016
What makes Simon Data a unique place to work at?
Finding an exciting startup in New York City isn't that challenging. What's much harder is finding one built on experience. Our founding team at Simon has decades of successful experience between them. That experience has taught them that what it takes to be successful is much more than just a great idea. It takes things like strong leadership, mentorship, great people, hard work, and execution.
Benjamin Van Every
Software Engineer at Simon Data since 2016

Simon Data Investors

Scott Belsky
Investor, Venture Partner @Benchmark Capital , Founder/CEO @Behance (now @Adobe Systems ) ; Author; Aspiring for a positive slope.
David Tisch
Founder @BoxGroup • Founder @Spring • Worked at @Techstars • Studied at @University of Pennsylvania, @New York University • Angel Investor @BoxGroup
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