Performing market research on prospective clients to increase our customer database.
Meeting potential customers, setting up meetings, cold calling, and generating leads.
Assisting existing clients/vendors in using our product, solving queries, and giving a prompt response.
Handling inbound queries via chat/phone.
Taking feedback from customers/vendors and reporting it to supervisors and the product team.
Developing hands-on skills in customer service (inbound) and a lot of other aspects of the logistics industry.
Shiplyst.com - Your shipping catalyst, is an online marketplace that allows customers to instantly compare and book ocean containers from one of the many International Freight forwarders. Customer can key in the shipping instructions, verify/download the bill of lading and track their cargo from pickup to delivery. Shiplyst allows customers to view the order and cargo status in a beautiful dashboard.