Customer Success Associate
(2+ years exp)$65k – $85k
Published: 1 month ago
Shibumi
Business Execution, Simplified
Job Location
Job Type
Full TimeVisa Sponsorship
Not AvailableRelocation
AllowedSkills
Problem Solving
Process Improvement
Excellent Oral and Written Communication
Multitasker; Team player; Hard worker
Active Listening
Proactive attitude
Ownership And Accountability
Hiring contact
Jennifer HalleranThe Role
The Shibumi Customer Success team engages with our clients to ensure that they are able to meet their business objectives.
Location: South Norwalk, CT
Please note: This position is not fully remote and requires a few days in person in our office. We will not be interviewing candidates who are unable to meet this in person office requirement.
Specifically, our Customer Success Associates:
- Establish personal and sincere relationships with client team members
- Identify client success gaps and strategize how to close them
- Educate and enable client App Admins
- Support solution implementation activities
- Work with key clients to answer questions related to product functionality
- Deliver quarterly briefings on new product features and on the longer-term product roadmap
- Solicit product feedback from customers and communicate the feedback to Shibumi product management
- Manage client issue escalations, i.e., coordinate communication both internally and with the client from initial issue investigation through full resolution
- Monitor account health metrics(e.g., usage statistics, NPS scores, etc.)
- Identify potential opportunities for Shibumi to expand the value offered in the current solution or to provide an additional solution to address a new challenge
Desired Experience
- 1+ years of experience working in a customer success or business consulting role (customer success, solution consultant, business analyst)
- At least one role with direct customer interaction
Desired Attributes
- Personable and articulate with strong communications skills
- Extremely detail-oriented and organized problem-solver
- Highly professional, dedicated, adaptable to client needs
- Self-motivated and intellectually curious with a demonstrated ability to quickly assimilate new knowledge
Desired Education
Minimum 4 Year BA/BS degree
More about Shibumi
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