Business Development, Team Building, Product Management, Product Marketing, Metrics, Business Strategy, Business Operations, Product Strategy, Financial Modeling, Business Analysis, Contract Review and Negotiation, Strategic Decision Making, Business Intelligence & Analytics, Business Metrics, Data-Driven Decisions, Client Relations/Contract Management, Performance Metrics Analysis / Optimization , Sales and operations metrics and KPIs
Business Development, Team Building, Product Management, Product Marketing, Metrics
$150 to $250 per hour
I spent 4 years in Google's customer support organization and conducted a broad best practices review of both 1:1 and scaled support and wrote a comprehensive operations manual based on that research.
Integrated and optimized Google's support operation strategy
Conducted interviews and gathered and reviewed customer support processes and best practices across all product areas at Google. Aggregated Google and Industry best practices to write a… more comprehensive 140 page operations manual on how to set up and run support operations across all Google products and services at Google scale and quality.
Increase Google's revenues from video games across platforms
- Led a cross-functional team of sales, business development, and product specialists to position Google to profit from the evolution and growth of digital gaming. · - Conducted… more extensive internal and external product and market research to determine video game market size, trends, and revenue opportunities for Google. · - Developed a One Google game monetization strategy covering mobile, browser, PC, and console games. · - Wrote product feature requests and product requirement documents and worked with product teams to launch two new monetization solutions to meet market opportunity. · - The team closed multiple strategic deals and grew gaming related Google partnership revenue over 275% over two years.
Beckibox® is aiming to facilitate and improving user experience in mobile, especially in smart phone. To become world’s leading manufacturer and provide quality products, we have experienced… more managing team to integrate our most valuable asset – team. In our team we respect individuals and share with each other of our creativities. Thus we can grow and hold our core-competences. · · Beckibox® is the best solution for fast-paced mobile era, especially for those who are swamped with too much work and just want their mobile life easy. It is easy to setup and use, reliable and secure, and it provides highly convenient way to let users cost minimum cost and can back up their data in daily basis. Beckibox® is the best choice of out-of-box backup when bad things happen to your mobile phone. You can restore your backup data to new device in no time and get back on your normal life. Everything is just easy!
Built a simple conference call feature on top of Twilio
Start Using the Audiologiks Service Are you looking to change jobs, get a new job, or practice your language skills to do your current job better? We can introduce you to recruiters and… more schedule a phone interview so you can decide if you want to proceed. · amended code to an existing script
CMX Summit is the premier gathering for community pros
I took the highly-successful conference and focused on improving everything. I re-envisioned the sponsor experience, introduced tracks, and built in a highly-popular engagement session. I… more also ran most of the event logistics, secured most of the event speakers, and marketed the event.
The first modern conference for customer support pros
Aside from boring, behind-the-times enterprise-level customer service conferences, nothing existed for the modern customer service professional. Few people go to school for the role; most… more stumble into it without a support network or any educational materials. UserConf brought this group together for the first time, helped them learn from each other, and was ecstatically received. The event lives on as Elevate Summit. · I created the conference experience from the ground up, sourced the speakers, and ran the logistics for 2.5 events.
“One of the most thoughtful, experienced and hardworking people in the community industry.”
Business Development, Management, Data Analysis, Entrepreneurship, Blogging, Strategic Planning, Public Speaking, Market Research, Risk Management, Grant Writing, Sales and Marketing, Project Management, SCRUM, Financial Management, Editing, Salesforce, Microsoft Excel, Quality Control, Forecasting, Process Improvement, Microsoft PowerPoint, Article Writing, Microsoft Visio, Proofreading, Web Content Writer
Business Development, Management, Data Analysis, Entrepreneurship, Blogging
$30 to $50 per hour
I have considerable experience as a patient advocate in clinical settings, including hospitals, rehab facilities, and assisted care facilities. I have strong grasp of the challenges that impact patients when it comes to care coordination and reimbursement.
Find out which disruptive mobile apps focusing on education were winners at the hackathon we recently held at 1871 in downtown Chicago. · Developed the business plan, delivered our… more pitch, and provided input on UX design and branding.
Algorithm for prescription of CS via telemedicine · Performed research and analysis on state and federal requirements for prescription of controlled substances via telemedicine.… more Consolidated findings and created decision-making tree in the form of a process flow diagram. This work will be published in print and online form.
HTML, Customer Service, Sales/Marketing and Strategic Partnerships, Webinars, Technology Implementation, Training & Development, Customer Retention, Customer Success, Client Relationship Development, Call Center Management, SaaS Operations
HTML, Customer Service, Sales/Marketing and Strategic Partnerships, Webinars, Technology Implementation
$30 to $40 per hour
I've demonstrated my talents for driving revenue growth, managing high-profile accounts
and building performance-driven sales teams in various capacities. Recruited and managed a dynamic strategic customer success teams of 30 and sales professionals.
Directly oversaw all product knowledge & sales training & helped build cohesive teamwork to ensure
SIKA is a personal finance app that replaces your bank with
SIKA is a personal finance app that replaces your bank with a smarter financial experience, all done on your mobile phone. We're beginning this journey with a global money transfer… more service. Request an invite to know when we launch.
“He's a fun, knowledgeable, person that's full of positive energy that clients love to speak with.”
Business Development, Customer Service, Entrepreneurship, Business Operations, Continuous Delivery, Culinary Arts
Business Development, Customer Service, Entrepreneurship, Business Operations, Continuous Delivery
$10 to $100 per hour
We provide local business's with affordable and reliable daily delivery service. Our company is a family owned corporation which is fully licensed and insured. We operate our services currently within a four state radius with the aim of continuous expansion. Our services have provided our clients the peace of mind in knowing they can continue to grow with affordable cost.
CyberSecurity Expert. Let us come in and scan your network and tell you how an intruder can access your network. Setup fee and SOX report fee waived. You just pay for each device in your network to be scanned.
Our custom product lines focus on factory automation through electronic controls, sensors, and fluid power products. Texas Integrated Services is a full service lean automation engineering… more company that specializes in design, build, and controls programming of turn-key custom automation solutions designed to precisely meet each customer's specifications and needs.
Entering 1000's of rows of data into a web database solution takes up time that could be used for completing other tasks. By having an automation solution that Texas Integrated Services… more takes care of, businesses cut costs and will migrate data to almost any solution.