HR Coordinator at SeatGeek

New York City · Full Time
We're making it easier to experience the thrill of live events. We're an assortment of bright, talented, and interesting people united by the mission to change the way people buy tickets. Read More
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Job Description

2017 has been  an exceptional year for SeatGeek. We’ve hired 85 people and counting, expanded internationally, and were voted as one of Glassdoor’s Best Places To Work.  Since 2018 is shaping up to be even bigger, we are looking to add a superb HR Coordinator to our growing People Ops team.

This is a ground level, apprenticeship role perfect for someone who is looking to establish their career in HR, all while supporting a bright and happy team that’s on a mission to change the way people access live events.  

What You'll Do

Working closely with senior members of our HR team, you’ll have your hand in a number of things. And while we can’t promise that your day-to-day will be the same (there’s something new every week!), here are a few areas of focus that will be fairly constant:

* Be the first point of contact - and a SeatGeek ambassador -  for our new hires.
* Collect and file new hire paperwork, set up various accounts, coordinate onboarding sessions and enter new hire information into our HRIS and other internal systems.
* Create accounts for internal systems, reset passwords, and troubleshoot general access issues.
* Maintain data integrity across all HR platforms and tools.
* Manage requests from vendors and regulatory agencies.
* Assist with performance review process.
* Maintain our internal Wiki and other sources of HR-esque information.
* Coordinate Lunch'n Learns, training workshops, and offsites.
* Provide overall administrative support to the HR team.
* Stay on top of the latest industry trends and propose new initiatives to help us in our quest to be one of the best places to work!

Who You Are and What You Have

Your friends and colleagues would describe you as bright, self-directed, and highly empathetic. You work in HR because you are driven by a genuine desire to help others. You probably also have:

* College degree and 1-2 years of related experience.
* Outstanding people skills. You are a great communicator and are able to work well with everyone.
* Ability to handle sensitive information with utmost compassion and discretion.
* Great attention to detail and superb organizational skills. On your watch, nothing slips through the cracks (and if it does, you already have a plan B ready to go).

Apply Now

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What We're Building

A live event’s better because of the people by your side. You see the same things. You feel the same feels. You walk out changed for the better. And that’s why SeatGeek makes it easy to score sweet deals on tickets to more events than we can count.

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SeatGeek Team

Jack Groetzinger
Founder of @SeatGeek.
Ben Clark
Director of Customer Acquisition at @SeatGeek; Worked at Yelp, Buddy Media,
Coby Berman
Co-Founder @Radar. Previously sales/BD @mParticle & @Foursquare.
David Spinks
Founder of @CMX Media . Believer in community-driven business. People pleaser.
Brendon O'Leary
Data Scientist, Insight Fellow, Yale Physics Ph.D., worked at MakerBot, specialize in experimentation and machine learning
See More

Have Questions? Ask Us Anything

What are some of the toughest engineering problems SeatGeek is facing now?
Lots and lots of them, but if I had to pick just a couple to highlight... 1. Event Discovery. What can we build to allow SeatGeek customers to discover the existence of live events they didn't previously know about? Or great deals to those events that they wouldn't have thought possible? A fun mix of machine learning techniques and data engineering gets us there. 2. Consistency. The ticket industry is as balkanized as any industry you'll find. There may be dozens of individual sellers for a popular game; how can we make SeatGeek a consistent interface to all that complexity, so that our customers can get the same good experience for every ticket, for every event in the country? 3. Scale. Every day, we show close to 1 billion ticket listings to our customers, spanning thousands of unique live events. How do we deal with that volume of data and still create a fast, stable, and most importantly *intuitive* experience?
Adam Cohen
Employee at SeatGeek
How many people are you hiring in the next year?
The gating factor in our hiring is supply rather than demand. i.e. how many people we hire will depend mostly on how effective we are at recruiting. Gun to my head I'd say ~40 people over the next 12 months, excluding Customer Experience (which will scale with sales volume). But there are relatively wide error bounds around that.
Jack Groetzinger
Founder at SeatGeek