Client Data Manager at SeatGeek

New York City · Full Time
We're making it easier to experience the thrill of live events. We're an assortment of bright, talented, and interesting people united by the mission to change the way people buy tickets. Read More
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Job Description

SeatGeek Enterprise is paving the way for the future of ticketing by opening up the industry. With clients around the globe and, now, our first NFL & NBA teams, our new Client Data Manager will play a critical part in setting our clients up for success from the get-go.

Working from our NYC headquarters, you’ll be a part of our client services team and work cross-functionally with several internal teams to ensure data migrations of historical data run smoothly between legacy ticketing systems and SRO, our primary ticketing platform.  Not only are you a SQL pro, but you also love to solve problems while collaborating with teammates.

What You’ll Do

* Understand emerging and ongoing client data needs to enable our clients to reach and service their customers with the SeatGeek Enterprise suite of tools
* Work directly with clients to thoroughly understand and prepare data, provide adhoc troubleshooting and support, and develop query-based custom reports
* Analyze and understand legacy data thoroughly to standardize, clean, and prepare data for conversion
* Work in collaboration with our Israel & NY-based engineering teams to establish consistent data formats for translating and converting data as well as incorporate any new & unexpected data into specific conversion processes
* Develop and execute SQL queries to validate data to be converted, as well as work with SRO engineers to organize data post-conversion.
* Support implementation team on deployment & configuration of new SRO instances
* General database troubleshooting
* Note: It will be requested that you work non-standard business hours at times

Who You Are

* Highly analytical. You grasp new material quickly and can understand complex data and models.
* A problem solver.  You love working with large complex data sets and connecting all of the dots.  
* Extremely organized.  You have the ability to keep track of the small details while multi-tasking and managing different priorities and deadlines all at once.
* Excellent communicator. You are articulate, confident, and friendly. You can work cross functionally and collaboratively with team members across the globe.

What You Have

* 3 to 5 years experience working directly with clients in technical commercial software & database support/development
* Advanced knowledge and experience working with SQL and databases, including development and testing of scripts & queries
* Proven ability and experience working on numerous, diverse projects simultaneously.
* Extensive practice in dealing with demanding clients. Ability to speak with authority regarding projects while delivering results with minimal supervision
* Ability to accurately and comprehensively document work, including structures and processes
* A BA in a quantitative field preferred
* Experience and passion for the ticketing industry is a plus

Apply Now

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What We're Building

A live event’s better because of the people by your side. You see the same things. You feel the same feels. You walk out changed for the better. And that’s why SeatGeek makes it easy to score sweet deals on tickets to more events than we can count.

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Other Jobs at SeatGeek

SeatGeek Team

Jack Groetzinger
Founder of @SeatGeek.
Ben Clark
Director of Customer Acquisition at @SeatGeek; Worked at Yelp, Buddy Media,
Coby Berman
Co-Founder @Radar. Previously sales/BD @mParticle & @Foursquare.
David Spinks
Founder of @CMX Media . Believer in community-driven business. People pleaser.
Brendon O'Leary
Data Scientist, Insight Fellow, Yale Physics Ph.D., worked at MakerBot, specialize in experimentation and machine learning
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Have Questions? Ask Us Anything

What are some of the toughest engineering problems SeatGeek is facing now?
Lots and lots of them, but if I had to pick just a couple to highlight... 1. Event Discovery. What can we build to allow SeatGeek customers to discover the existence of live events they didn't previously know about? Or great deals to those events that they wouldn't have thought possible? A fun mix of machine learning techniques and data engineering gets us there. 2. Consistency. The ticket industry is as balkanized as any industry you'll find. There may be dozens of individual sellers for a popular game; how can we make SeatGeek a consistent interface to all that complexity, so that our customers can get the same good experience for every ticket, for every event in the country? 3. Scale. Every day, we show close to 1 billion ticket listings to our customers, spanning thousands of unique live events. How do we deal with that volume of data and still create a fast, stable, and most importantly *intuitive* experience?
Adam Cohen
Employee at SeatGeek
How many people are you hiring in the next year?
The gating factor in our hiring is supply rather than demand. i.e. how many people we hire will depend mostly on how effective we are at recruiting. Gun to my head I'd say ~40 people over the next 12 months, excluding Customer Experience (which will scale with sales volume). But there are relatively wide error bounds around that.
Jack Groetzinger
Founder at SeatGeek