SeatGeek

Customer Experience Specialist at SeatGeek

Portland · Full Time
I (Jack, the guy writing this and the founder) care about nothing more than building beautiful, elegant web experiences and sharing them with millions. I would love for you to join us. Read More

Job Description

Do you love helping people? Are you smart, humorous, and creative? Are communication and working under pressure two of your best skills? If you answered “yes” to all of the above, keep reading!

As a member of our Event Expert team, you’ll be the voice of SeatGeek. You’ll interact with customers through phone calls, emails, live chat and social media to resolve their issues and stay in the know about SeatGeek’s latest features. We are passionate about providing ridiculously good customer service, and our Event Expert folks are some of the best and brightest in the industry.
We are looking for Event Experts who can commit to shifts from 11-7pm or 12-8pm PST. We will require weekend work as well. Currently, we are looking to expand our team in the Portland, OR office.

Who you are:
- You have a bachelor's degree.
- You are genuinely interesting, personable and intelligent. Current members of SeatGeek team include a former beekeeper, opera singer, gourmet hot dog vendor and an Olympic-hopeful fencer.
- You love live events and understand that purchasing tickets to see your favorite band is not the same as buying a stapler. In other words, you can empathize with SeatGeek customers.
- Prior experience working in CX. A tech startup is a major plus.
- You aren’t intimidated by numbers and understand the value of using data to make intelligent decisions.
- You are a people person and are known to carry on a conversation with anyone.
- You are passionate about technology and user experience.

What you'll do:
- Be the first point of contact for customer questions through phone, email, live chat, and social media (even on the weekends!)
- Use metrics and consumer insight to help make SeatGeek better
- Consistently go above and beyond for our customers (think generous refunds and unexpected gifts, just because!)

Perks:
- Competitive salary in a well-funded early stage company
- $120/mo to spend on live events tickets
- A superb benefits package that supports health/dental/vision
- Spotify membership and a discounted gym membership
- Three weeks of paid vacation per year

We encourage you to apply via our jobs page at seatgeek.com/jobs

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What We're Building

SeatGeek is a ticket search engine. We help users find games & shows they'll love and compare ticket inventory from hundreds of sites at once.

Add testimonials, product launches, and photos that highlight your company

Other Positions

Team

Jack Groetzinger
Founder of @SeatGeek.
David Spinks
Founder of @CMX Media . Believer in community-driven business. People pleaser. Hair grower.
Ben Clark
Director of Customer Acquisition at @SeatGeek; Worked at Yelp, Buddy Media, Salesforce.com
Coby Berman
Co-Founder @Radar. Previously sales/BD @mParticle & @Foursquare.
Jonah Rifkin
EVP Ops @ALICE • Worked at @Fancy @SeatGeek • Studied at @University of Rochester
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Have Questions? Ask Us Anything

What are some of the toughest engineering problems SeatGeek is facing now?
Lots and lots of them, but if I had to pick just a couple to highlight... 1. Event Discovery. What can we build to allow SeatGeek customers to discover the existence of live events they didn't previously know about? Or great deals to those events that they wouldn't have thought possible? A fun mix of machine learning techniques and data engineering gets us there. 2. Consistency. The ticket industry is as balkanized as any industry you'll find. There may be dozens of individual sellers for a popular game; how can we make SeatGeek a consistent interface to all that complexity, so that our customers can get the same good experience for every ticket, for every event in the country? 3. Scale. Every day, we show close to 1 billion ticket listings to our customers, spanning thousands of unique live events. How do we deal with that volume of data and still create a fast, stable, and most importantly *intuitive* experience?
Adam Cohen
Employee at SeatGeek
How many people are you hiring in the next year?
The gating factor in our hiring is supply rather than demand. i.e. how many people we hire will depend mostly on how effective we are at recruiting. Gun to my head I'd say ~40 people over the next 12 months, excluding Customer Experience (which will scale with sales volume). But there are relatively wide error bounds around that.
Jack Groetzinger
Founder at SeatGeek