Implementation Manager
(2+ years exp)$40k – $80k
Published: 1 month ago
SchooLinks
Transforming K12 school districts into talent pipelines
Job Location
Job Type
Full TimeVisa Sponsorship
Not AvailableRelocation
AllowedSkills
Customer Service
Project Management
Hiring contact
KatieThe Role
We’re looking for a self-sufficient, resourceful, and versatile individual to join our hard-working team at Schoolinks. This role is an equivalent of a technical project manager or a technical CSM.
Your Responsibilities Will Include...
- Serve as the main point of contact for those complex implementation projects with our larger clients
- Understand data dependencies and help resolve data issues
- Problem solve and coordinate data integration with our clients and CSMs
- Conduct problem solving sessions with clients and help troubleshoot
- Engage and follow up with partners to drive adoption and speed up implementation process
- Continuously define, document problems and challenges faced by our partners
- Assist the product team with quality assurance and improvement of the product
- Help drive adoption and usage throughout implementation period
Requirements
- Project management skills (understand task dependencies/sequence and manage of tasks)
- 4+ years experience as an implementation specialist for any SaaS company
- Ability to write and run scripts is a plus
- You like presenting in front of large crowds and are very confident
- Clear and concise communicator — the ability to boil down product and engineering jargon into simple and concise customer communications.
- Positive attitude - you can stay optimistic in high stress situations
- Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.
Benefits
- 100% health care coverage
- 401K with matching
- Dental & Vision
- Paid maternity leave
- Annual team offsite
- Office in East Austin (non-remote only)
More about SchooLinks
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