- Write and maintain automated tests for React based web apps - Manual testing of new features and automation-assisted regression testing - Participate in development...more process to ensure mindful application of quality
I have created a suite of effective test scripts and minimum testing standards which has cut the testing time for each release by 75% while maintaining a consistently high...more level of quality in the end user experience, and ensured platform stability. I have empowered the customer support team, including meeting our contractual obligations with large clients by enabling credit card processing. I have also mentored an intern from zero to a capable QA engineer writing automated API tests.
I worked through the lifecycle of a revolutionary product in the music workstation market, from design to release. I also found numerous critical defects in the software,...more and helped improve accuracy of testing analytics by 20%.
User Services Contractor (temporary through Beacon Hill)
2014 (4 months)
I handled sales, customer support, and technical support calls for a major technology company. I wrote FAQ entries for the JoinMe help pages, and exceeded my sales quota the...more first month I was with the company.
Benchmark Senior Living
2009 - 2013 (over 4 years)
I managed the schedule for 60 nurse's aides, worked on payroll, managed transportation for residents, and wrote technical documentation. I brought overtime down by half, kept...more relations constructive between associates and management, ensured that coverage was found in emergencies, and wrote processes and procedures for my position.
I wrote technical manuals for teachers and staff, provided technical support, fixed computers and printers, and edited audio and video. I also helped oversee the transition...more to a new technology lab.