Customer Happiness & Support Rep at SamCart

Washington, Baltimore, Remote · Full Time

We help over 5,000 small businesses sell more of their stuff online. Self-funded. Team of 15. Based between Baltimore and DC.

Job Description

We ( are looking for an awesome customer happiness and support rep that can help our customers sell more stuff online using our software.

We need someone who:

- Loves dealing with people
- Loves making them smile
- Can handle helping multiple people at the same time

If that sounds like you, keep reading...

We're a team of 15 people...and growing fast.

This isn't your typical boring 9-5 government job, but a real, fun, software start-up looking for an enthusiastic and motivated teammates. We work hard and play hard and want others with the same attitude.

Here's what we need you to have:

1.) Experience performing at a high level previously, where you came up with innovative solutions to make customers happy, improve communication, decrease response time, etc.

2.) Experience using the tools we use:

Intercom - to chat with our users live
Slack - to chat internally with our team
Whiteboards - to map out problems and come up with solutions
Stripe - to manage billing and payments from customers
Social Media - to chat with customers publicly whenever they need help

3.) Great writing/communication skills (this job is all about communication, both written and verbal)

Bonuses Points For:

1.) Familiarity with eCommerce platforms
2.) Knowing what NPS scores are, and how to improve them
3.) Staying on top of current support best practices

What You Get:

Great Pay
Awesome office space in an amazing location near bars, restaurants and shopping (Maple Lawn, MD)
A brand new Apple workstation
Work with an amazing team
100% Health Insurance Coverage (medical, dental, vision)
Free Snacks and Drinks
Awesome experience working for a start-up

If this sounds like your dream job, apply now. :-)

What We're Building

SamCart gives you a checkout process that will actually increase sales, not just make sure the sale happens. Pick from a library of pre-designed and tested checkout pages, add 1-click upsells, and split test every aspect of your checkout process. All for one small monthly charge, and no added fees.

Add testimonials, product launches, and photos that highlight your company

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Have Questions? Ask Us Anything

What makes SamCart a unique place to work at?
Fun, collaborative and creative environment where everyone works together to create awesome products for our customers!
Brian Thomas
Employee at SamCart
How many people are you hiring in the next year?
2-3 Sr. Developers, 1-2 Marketing and 1-2 Support Specialist
Brian Thomas
Employee at SamCart