SALIDO

Implementation & Restaurant Support Analyst at SALIDO

New York City · Full Time
Founded in 2013, SALIDO continuously innovates hospitality technology so that operators can lower costs and increase profits. Read More
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Job Description

Founded in 2013, SALIDO continuously innovates hospitality technology so that operators can lower costs and increase profits. We are building the first-ever Restaurant Operating System that combines all operating needs on one cohesive platform. At their present state, restaurants are becoming less and less profitable. Rent, labor, food, and technology costs are constantly increasing and margins are endlessly shrinking. In order to combat this, they need the best technology that will give them control of their business. From our offices in Soho, New York City, we are dedicated to changing the way the hospitality industry operates, to create a system that is built for the best interests of restaurants all over the world.

The Customer Experience Team
Service is at the core of SALIDO. The CX Team’s focus is to ensure a positive experience with anyone who comes in contact with SALIDO. Our vision is to set the new standard of service for the hospitality technology industry.

As a part of the CX team, you will play an important role in the success of all SALIDO clients through support and restaurant implementations. You should have a strong understanding of restaurant operations to make recommendations, as well as use that experience to troubleshoot technical questions and issues. You will need to communicate client needs across departments, to drive a positive experience with SALIDO.

YOU HAVE…
-A passion for service
-The desire to put a smile on the face of everyone we interact with
-The ability to remain calm in moments of pressure
-The urgency to be of immediate assistance
-True care and empathy for the person on the other side

QUALIFICATIONS AND REQUIRED SKILLS:
-2-4 years of hands on hospitality experience
-Bachelors of Science in Hospitality
-Experience handling multiple projects simultaneously
-Strong written and verbal skills
-Ability to make quick informed decisions
-Desire to want to solve problems quickly
-Precise communication
-Proactive, confident, and motivated
-Strong work ethic

RESPONSIBILITIES:
-Build out menus, floor plans, and workflows
-Install equipment in restaurants
-Participate in successful go live launch
-Work with multiple restaurant timelines at the same time

PERKS:
-Competitive base salary and equity at a fast growing start-up company
-Exceptional company culture and a cool group of intelligent, motivated, and -diverse teammates
-Unlimited snacks and coffee
-Team lunch from awesome restaurants every Wednesday
-Exposure to the best network of hospitality professionals and world-renowned hospitality organizations
-Team events at the best restaurants in New York City
-Flexible vacation policy; work hard and take time when you need it
-Superb medical/dental/vision package to fit your needs

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What We're Building

SALIDO
Restaurant Operating System (rOS)

SALIDO powers the future of restaurant operations. Using one interconnected system, SALIDO lets a restaurant focus on what drives its core business: the customer experience. We call this the restaurant operating system, rOS.

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SALIDO Team

Matthew Gaines
Co-Founder and Head of Product @SALIDO
Anthony Loven
Director of UX @SALIDO | Previously: PM, Mobile Lead @Relationship Science | ERP @Vitech Systems Group | ECSE @Rensselaer Polytechnic Institute
Dan Leyva
The "hospitality, service, sales, finance, ops, and everything else, Guy". Launched multiple startups. BS @Cornell University School Of Hotel Administration
Jared Wyatt
I make good internets.
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SALIDO Investors

Michael Katz
mParticle co-founder & ceo. former founder | CEO @interclick, investor & BOD @ Adaptly, active angel investor,
Jay Adya
Managing Director at Evolution Media Capital, an affiliate of CAA. Co-founder of Takkle.com and early employee at kozmo.com. BA and MBA Columbia Univ.
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