Restaurant Support & Operations Analyst at SALIDO

New York City · Full Time
Founded in 2013, SALIDO continuously innovates hospitality technology so that operators can lower costs and increase profits. Read More
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Job Description

Founded in 2013, SALIDO continuously innovates hospitality technology so that operators can lower costs and increase profits. We are building the first-ever Restaurant Operating System that combines all operating needs on one cohesive platform. At their present state, restaurants are becoming less and less profitable. Rent, labor, food, and technology costs are constantly increasing and margins are endlessly shrinking. In order to combat this, they need the best technology that will give them control of their business. From our offices in Soho, New York City, we are dedicated to changing the way the hospitality industry operates, to create a system that is built for the best interests of restaurants all over the world.

The Customer Experience Team
Service is at the core of SALIDO. The CX Team’s focus is to ensure a positive experience with anyone who comes in contact with SALIDO. Our vision is to set the new standard of service for the hospitality technology industry.

As a part of the CX team, you will play an important role in the success of all SALIDO clients through support and restaurant implementations. You should have a strong understanding of restaurant operations to make recommendations, as well as use that experience to troubleshoot technical questions and issues. You will need to communicate client needs across departments, to drive a positive experience with SALIDO.

-A passion for service
-The desire to put a smile on the face of everyone we interact with
-The ability to remain calm in moments of pressure
-The urgency to be of immediate assistance
-True care and empathy for the person on the other side

-2-4 years of hands on hospitality experience
-Bachelors of Science in Hospitality
-Experience handling multiple projects simultaneously
-Strong written and verbal skills
-Ability to make quick informed decisions
-Desire to want to solve problems quickly
-Precise communication
-Proactive, confident, and motivated
-Strong work ethic

-First person a restaurant interacts with on a support call
-Assist with support tickets, emails, chats, etc.
-Ensure an initial response within 30 minutes
-Provide a solution within 24 hours
-Assist with creating content for the resource center
-Report system bugs
-Process and report customer feedback

-Competitive base salary and equity at a fast growing start-up company
-Exceptional company culture and a cool group of intelligent, motivated, and diverse teammates
-Unlimited snacks and coffee
-Team lunch from awesome restaurants every Wednesday
-Exposure to the best network of hospitality professionals and world-renowned hospitality organizations
-Team events at the best restaurants in New York City
-Flexible vacation policy; work hard and take time when you need it
-Superb medical/dental/vision package to fit your needs

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What We're Building

Restaurant Operating System (rOS)

SALIDO powers the future of restaurant operations. Using one interconnected system, SALIDO lets a restaurant focus on what drives its core business: the customer experience. We call this the restaurant operating system, rOS.

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