As the GM, you are the chief executive of your market, ultimately responsible for operations, customer and merchant experience, and the growth of our business in one of the major cities globally. This means that local partnerships, marketing, service quality management, social media & PR are all in scope and the GM has a solid understanding of the local market.
The GM will also work closely with product/engineering to roll out new new features & improvements. The mixture of analytical ability, creative skills, leadership and hustle makes the GM position a challenging role but if you are incredibly intelligent, talented and think you have what it takes, we want to hear from you!
Lead the team in growing revenue and order volume
Manage the market P&L
Initiate creative local marketing strategies and user growth campaigns
Manage deployment and quality of supply (i.e. coffee & restaurant partners)
Represent Ritual at local events and with local PR
Analyze business data to assess performance of growth campaigns & user engagement
Work with product/engineering teams at HQ to improve product & processes
Help scale our other cities through developing and sharing best practices
7+ years of operations or sales management experience
Hustle and hunger- ruthless dedication to results
Stellar networking skills and the ability to make smart partnerships happen
Data-driven decision mentality and sound business judgment through strong analytical thinking
Creative solutions-driven mindset, with a “get things done” attitude
Entrepreneurial and fearless
Competitive salaries – we strive to pay top market compensation
Every Ritual employee owns equity and becomes a shareholder
Health coverage & life insurance plans to fit your needs
Flexible vacation policy – work hard and take time when you need it
Ritual credits provided each month for coffees and lunches at the best spots around you
Work with truly world class peers in a super-fun office
Be at the heart of the growth startup community
Ritual is a social ordering app that taps networks of co-workers and colleagues for fast and easy pick up and pay at a wide variety of local restaurants and coffee shops.
With Ritual, users can mobile order and pay at all their favorite local eateries and coffee shops and have it ready to pick up when they arrive. By also uniquely giving friends and colleagues the ability to add their own food orders onto an existing order, Ritual gives customers the choice of either picking up themselves or having their food brought right to their desk. This 'social ordering' saves customers time and drives incremental orders for merchants. The best and busiest quick service restaurants and coffee shops in major cities across North America are using Ritual to give them a competitive, technological edge, driving profitability, and a more personalized way to connect with their customers.
Visit http://www.ritual.co for more details.