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Research & Support Specialist at Respondent

San Francisco, Remote, Portland, Remote · Full Time
Respondent ( is a two sided marketplace that is on a mission to connect market researchers with the highest quality research participants in the world. Read More
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Job Description

Respondent is on a mission to connect market researchers with the highest quality respondents in the world. We are a marketplace for sourcing niche audiences anywhere in the world for market research interviews.

We are an entirely distributed team and our company has been profitable since week 3. We’ve had overwhelming demand from companies like IBM, Airbnb, Uber, Microsoft, Procter & Gamble and many more, and are growing rapidly at about 25% M.O.M . We are excited to offer new positions to meet demand as we march towards taking ownership of the qualitative market research industry.

About the Team

This is an exciting time to get in on the ground floor of the Respondent organization.

Respondent is a fully distributed team of highly driven individuals that are intelligent, organized, and dedicated. You will be working with the founders of Respondent to accomplish and surpass quarterly and annual objectives. We are a goal-oriented team that works hard and enjoys the incredible trajectory that Respondent provides.

We are seeking a Research & Support Specialist that possesses strong research and technical expertise and project management skills and demonstrates aptitude for strategic thinking and problem solving.

This role has two distinct verticals:

1. Managing support for the research participant side of the marketplace

Answering support tickets using ZenDesk software
Engaging with the engineering team to be of assistance in manual study filling efforts

2. The management and delivery of custom market research studies

The development of research proposals – understanding researchers objectives, scoping project, developing appropriate methodology to meet objectives, and pricing
The day-to-day management of third party researchers, external research platforms and end clients
Leading the development of research design, screener surveys, scheduling and logistics

What we need from you:

BA/BS degree in related field
2+ years of experience in qualitative and quantitative research desired, but not necessary
Knowledge and experience using a wide variety research tools such as UserZoom, Usertesting,, SurveyMonkey, FocusVision, DScout etc. is desired, but not necessary
Demonstrated success in managing end to end project life cycle with multi market and complex studies
Solid detail orientation and ability to multi-task
Ability to work independently, with strong work ethic and adherence to deadlines
Demonstrated effective client management (internal or external) skills
Relationship building, business development, and client management
No ego or self-entitlement. A willingness to get your hands dirty and sometimes do tasks that are beneath your skill threshold
A willingness to try new things, explore new approaches and be constantly coming to us with genius ideas about how to make our business scale
Be results driven. Our employees are KPI centric and outcome focused.

Job Conditions

Work remotely from anywhere
Flexible schedule and a goal-oriented culture
Competitive salary and opportunity to grow with the company
Fun work environment and company culture with an upbeat motivated team
We are looking for someone who matches our level of joy for the work we do, fits in well with our team, and elevates our game. A sense of humor, a lack of ego, and a desire to do great work is essential.


Respondent offers an incredibly unique work environment. The company employs a diverse team all over the United States and soon to be the world. In the United States, we have a hub in New York. Each Respondent team member is given the freedom and tools to do their best work from wherever they choose. Among our benefits, we offer competitive health plans, flexible vacation, and unlimited books related to your profession.

Respondent is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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What We're Building

Respondent is the fastest way to schedule interviews with respondents that have verified employment and demographic backgrounds.

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Respondent Team

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CTO/Founder @Respondent - Founded 3 companies - New York City
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Kat Myers
People Ops @Respondent; Formerly @Warby Parker and @eero

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