Hey there! We're looking for entrepreneurial Customer Success Managers to join ReferralCandy, a fast growing venture-backed SaaS startup headquartered in Singapore.
You will be working on challenging problems in a results-focused work environment for a global product and an emerging brand.
With millions of consumers involved in our referral programs, your work will have a significant impact from day one.
If you’re entrepreneurial, results-oriented and have a strong desire to compete & win, come talk to us!
As our Customer Success Manager, you’ll play a key role in building and maintaining great relationships with our clients.
You'll give them product info and solve their problems to put a smile on their faces! :)
We need someone who has excellent communication skills, creative in finding solutions, and passionate about promoting a world class customer experience.
What you'll be doing:
* Own overall relationship with assigned clients.
* Establish a trusted/strategic advisor relationship with each assigned client.
* Drive continued value of our products and services.
* Work with clients to establish critical goals, or other key performance indicators and help our clients in achieving their KPI goals.
* Respond to customer service-related issues and sales inquiries via email in a timely, accurate and professional manner
* Research and resolve questions and assist the department with all customer related initiatives
* Improve the quality of the customer interaction and data on a daily basis
* Ensure processes are followed accordingly
* Lead outbound sales calls
* Close inbound sales leads
* Manage live chat
* Entertain ad-hoc phone support calls
Do you have what we need?
* A business degree from top university
* Chat support, call, and email support experience
* Highly conversant in English and can do product demos over the phone or Skype
* Exceptional written communication with no grammatical/spelling errors
* Can handle, train, and grow a world-class Customer Success team while working from home
* A winning attitude!
ReferralCandy helps ecommerce stores increase sales by getting shoppers to refer their friends. Our SaaS app accelerates word-of-mouth referrals for online stores around the world.
We're combining our expertise in word-of-mouth marketing with emerging technologies to create a new form of advertising based on trust. Imagine if you were shopping for new headphones and you could easily, instantly and automatically know what your friends would recommend!
Did we also mention that Forbes magazine thinks we’re “exceptionally intelligent”? (They probably meant to say “exceptionally geeky.”) Our work has also gotten shout outs from places like the New York Times, HubSpot, and Adweek.
We enjoy good coffee, poker, whiskey, and constantly finding a better way to do things. On the rare occasion that diplomacy fails, we settle disputes with foam swords.