Customer Success Engineer at ReferralCandy

Philippines, Remote · Full Time

Want to get experience building something from scratch?
Want to see what it's like launching a product into the world?
We're looking for passionate people to join our launch team!

Apply to ReferralCandy

Job Description

Hey there! We're looking for an entrepreneurial Customer Success Engineer to join ReferralCandy, a fast growing venture-backed SaaS startup headquartered in Singapore.

You will be working on challenging problems in a results-focused work environment for a global product and an emerging brand. With millions of consumers involved in our referral programs, your work will have a significant impact from day one. If you’re entrepreneurial, results-oriented and have a strong desire to compete & win, come talk to us!

As our Customer Success Engineer, you'll work remotely to help our customers solve their technical and integration issues to achieve success with the product. You'll be responsible for using your technical expertise to delight our customers and bring a smile to their face. :)

To succeed in this role, you'll need the following skills:
* Excellent English communication skills, both written and verbal
* Good problem solving skills, with a sense of empathy
* Advanced experience with Javascript, CSS and HTML
* Basic knowledge of PHP
* Familiarity with Ruby on Rails is a bonus
* Basic knowledge of SQL, Regular Expressions, and the Linux environment
* Experience in software development
* Exposure in E-commerce and SaaS

Apply Now

What We're Building

ReferralCandy helps ecommerce stores increase sales by getting shoppers to refer their friends. Our SaaS app accelerates word-of-mouth referrals for online stores around the world.

We're combining our expertise in word-of-mouth marketing with emerging technologies to create a new form of advertising based on trust. Imagine if you were shopping for new headphones and you could easily, instantly and automatically know what your friends would recommend!

Did we also mention that Forbes magazine thinks we’re “exceptionally intelligent”? (They probably meant to say “exceptionally geeky.”) Our work has also gotten shout outs from places like the New York Times, HubSpot, and Adweek.

We enjoy good coffee, poker, whiskey, and constantly finding a better way to do things. On the rare occasion that diplomacy fails, we settle disputes with foam swords.

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ReferralCandy Team

Dinesh Raju
Co-Founder & CEO of ReferralCandy. Previously CTO of Garena. M.S. Robotics, Carnegie Mellon University. Enjoys a glass of scotch with his pocket rockets.
Zach Cheng
Co-founder of ReferralCandy. B.S. Computer Engineering CMU, M.S. MS&E Stanford. Years of experience with web-based applications in a startup environment.
Ha Nguyen
Chief Product Officer at Keaton Row • Worked at @Stella&Dot @eBay, @Oodle • Studied at @Harvard Business School, @Wharton School
Maythee Anegboonlap
Javascript and Node.js Developer.
Aditi Kulkarni
I build lean design teams for early stage startups. Big fan of collaborative product design that balances qualitative and quantitative data.
Raúl Galera
Partner Manager at @ReferralCandy
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ReferralCandy Investors

Ramanan Raghavendran
In 25th year of venture and growth investing. Invested in the US, Asia and Europe. Multiple IPOs and trade sales. Focused on tech and tech-enabled cos.
Toivo Annus
Looking for early stage B2C ecommerce, drones, payments projects. Mix of CS/MBA skills. I value practical progress, reasonable planning and released software.
Piyush Chaplot
Partner at Innosight Ventures
Pete Bonee
25 years of leadership and entrepreneurial experience in the networking and IT industries, and 5+ years of experience in early-stage venture investing.