Director of Customer Success
2017 - 2018 (over 1 year)
Direct customer service and operations for growing startup. Oversee 4 Customer Service reps, manage payment issues, customer and driver escalations, scheduling and supervision...more of remote employees, bug reporting (JIRA) and tools management.
Highly skilled professional with more than 20 years of experience in Online Community, Social Media, Social Customer Service development and management. Proven ability to listen and proactively communicate, develop devoted fans, advocate both for users and for brands, and create happiness.
I've been on the launch team of two awesome games, many excellent television shows, several wonderful startups, and even had time to work with such big name brands as A&E and AMEX. I have a Sulu bobblehead on my desk along with Locutus and Riker facing off because I am a giant nerd, I have great stories to tell, I love learning new things - and when it comes to customer relations and brand development I know my stuff.
For Rebecca Cooper Lowe's work at MITO Material Solutions
What's the most useful business-related book you've ever read?
The Hard Thing about Hard Things
What's your favorite non-business book?
To Kill A Mockingbird
If money were not an issue, what would you be doing right now?
Taking my kids on a round-the-world cruise.
What words of advice would you give your younger self?
Getting that degree in 1993 in History really WAS a good idea! Good job, self. Now keep working hard and you will have great career success - in a career that hasn't even been created yet. Do what you love!
What's the most creative thing you've ever done?
Lived in an artist community in Brooklyn for a while, and created meals out of nothing to feed the starving artists.
What's your super power?
What's the best way for people to get in touch with you?