Service & Interaction Designer
2016 - Present (about 3 years)
Employ design thinking techniques to facilitate messy cross-organization relationships and deliver research-backed software products / end-to-end service designs on multi-disciplinary...more teams that improve the lives of thousands of people for various global clients and government organizations.
Performed user research, ideation, information architecture, visual design, and interactive rapid prototyping for four clients (two internal, two external) in a fast-paced...more collaborative environment.
Create and iterate on an all-new long-term client onboarding product. Deliver individual and group tutorials around software UI and processes. Create and manage client surveys...more & email templates.
Software Quality Assurance
2015 (3 months)
Collaborated with developers & product owners on user-facing design decisions. Wrote thorough documentation around client experience flow & client portal UI. Created...more & executed test cases for B2B inventory/customer management software.
2014 - 2015 (11 months)
Ensured CE team had the technological tools, training, and failsafes they needed. Mentored, prepared, advised, and developed new CE hires. Handled inbound storage inquiries...more using the Sandler communication system.
Implemented intricate software and hardware retail technology experiences. Organized and led overnight merchandise/marketing changes and launch events. Maintained in-store...more brand and visual standards with relentless attention to detail. Also delivered timely, thorough service at Genius Bar and presented various consumer Workshops.
Various client, government, and internal projects for autonomous vehicles, shipping logistics, VR, aerospace planning, car rentals, employee onboarding, and… · More more. Largely confidential— please contact for case studies.
UX Designer · Blindfold aims to restore a little spontaneity and surprise to your outings. It can also help you break out of your filter bubble and… · More social circles, helping you explore parts of your city you might otherwise never bother to see.
UX Designer · Buoy is an easy button for conscious consumerism. A literal moral compass, if you will. A directory of local businesses that are doing… · More things you care about. Next time you want to go eat, drink, or shop, try Buoy instead of Yelp or Google Maps. We're adding more establishments all the time.
Crowdsourced bicycle navigation app puts safety before speed
UX Designer, Invision App, Pen And Paper, Keynote · Follow a user’s common parking problem upstream to see how we assembled a social, safety-focused… · More navigational tool for urban bicycle commuters.
I was the sole designer on this project, performing user interviews, rapid iteration, usability testing, interaction design, interactive prototyping, and presentation. Continuing research and design process currently; seeking iOS / navigation developers to help build.
Mobile app pilots end-to-end rentals - no office or kiosk
UX Designer, Sketch App, Invision App, Pen And Paper · My primary roles on this project were conducting comparative analysis and user surveys, followed… · More by interaction design and presentation design.
See how a dive into comparisons of five different industries, conversations with numerous users, and challenging creative differences yielded a more direct experience improvement than anyone had expected.
Homeowner-contractor matchmaking service design evolution
UX Designer, Sketch App, Invision App, Pen And Paper · Ambiguous questions and UI were preventing users from completing Renovate Simply’s… · More homeowner-contractor matchmaking process. In-depth user interviews and scrappy user tests helped us design for encouraged, informed homeowners with clear expectations.
I led the majority of our user interviews and usability tests, facilitated interaction design workshops, served as project manager, and designed + co-delivered the presentation to the client. This project taught us a lot about the power of small changes, the importance of testing early, and how to translate data into design decisions.
What I Do
I walk in your users' shoes and design focused digital products to address their real problems. Making use of thorough research, collaborative ideation, prototyping, and user-focused interaction design result in the best products for customers and the business.
— Successfully launched 12+ client and internal projects
— Participant in SXSW Place By Design, for an independently made iOS app
— Delivered presentation on side effects of personalization at Fjord Equinox internal conference, and various internal educational presentations
— Spearheaded, designed, and handed off internal employee onboarding process
— Published in Fjord Design Voices corporate publication
— Transportation workshop accepted into Austin Design Week 2019