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Technical Account Manager at rakam

San Francisco, Remote · Full Time

Let’s create company-wide analytics platform together.

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Job Description

You are the first point of contact with new clients. You will be the bridge between product team and client side which requires development and account management skills. Its a must to have some development know-how or a passion for Big Data.

Who you are:

-Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction
-Address product related questions and technical challenges
-Integrate customer internal applications and systems with Turn Data
-Management Platform, employing various methods, such as Server to Server, Pixel based API, and Batch
-Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth
-Monitor accounts to ensure usage of Turn product stack and optimal performance
-Frequently conduct and coordinate tactical operations reviews with client teams
-Act as the middle-man to support organization so as to ensure client escalations are resolved in due time
-Accurately replicate, identify, and document software defects with appropriate tracking system
-Perform quarterly Business reviews and assist in product trainings needed
-You constantly want to improve yourself. For you, feedback is worth gold.
-You're hungry individual willing to hustle 24/7
-You're a constant learner, has aspiration and thrive to growth with the company.

*We are not offer any kind of base salary however we can work with an attractive uncapped commission structure.

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What We're Building

Rakam is a custom analytics platform. It collects data from various platforms (web, mobile, IoT, offline etc.) and lets you to analyze data via a web interface and run complex analytics queries on your event data-set.

Rakam can be installed on your cloud provider or on-premise servers. You manage your data and create insights from it using Rakam. You can run analytical queries for your custom metrics, behavioral analytical queries such as funnels, retention, and cohort similar to other analytics services.

You can also create custom reports with SQL, build custom dashboards and create your own analytics service depending on your needs. It's full-stack, no need to use any other data-warehouse or BI product.

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rakam Team

Burak Emre Kabakcı
Founder @rakam • Worked at @Hazelcast

rakam Investors

Rina Onur
GP @500+ Istanbul, a $15M VC focused on early stage tech companies. Co-founder @Peak® Games & Hemenkiralik ($50M funding in total).
Enis Hulli
500 Istanbul is an early-stage VC fund within the 500 Startups network, a leading global seed fund and accelerator with 1,500+ investments in 50+ countries.