Transformed and led back-end business operations across FP&A, People Ops, Compliance, and Customer Support, proactively implementing opportunities for innovation, mitigating...more areas of strategic risk, and paving the way for the company to scale.
Strengthened the CCO, CMO and their departments through tactical planning, critical thinking, and effective management of a variety of projects.
Customer Research and Multi-Media Lead Project Manager
2010 - 2011 (about 1 year)
Established a team of three in a corporate initiative devoted to analyzing customer behavior and scaling post-sales communications to stimulate usage, renewals, and satisfaction....more Altered post-sales messaging to increase renewal rates by 33% and customer engagement by 62%.
I soared through nine promotions in three years while at Rosetta Stone, taking on increasing levels of P&L responsibility with each role.
In my current role, I:
• Built recruiting hiring strategy and SOPs from scratch; recruited, hired, and onboarded 50+ staff as Smartly continued to grow
• Developed and maintained multi-million dollar company budget, created monthly financial statements, secured valuable tax credits, transitioned the books to a GAAP-basis, and successfully completed the company’s first-ever audit process
• Partnered with the CAO as team lead on creating, writing and reviewing 250-page report required for Smartly Institute’s national accreditation. Successfully met all financial and operations accreditation standards as the responsible stakeholder.
I'm looking for a mission-focused company with unquestionable leadership integrity, strategic focus, and the need for an all-around operations expert to run end-to-end back-end business operations with a special focus on finance operations and development.
What's the most useful business-related book you've ever read?
Switch: How to Change things when Change is Hard
What's your favorite non-business book?
East of Eden by John Steinbeck
If money were not an issue, what would you be doing right now?
Figuring out how to turn our ten acre farmette into a garden heaven that could sustain my family and provide extra to the local community. There would definitely be beehives and miniature goats involved.
What's the most creative thing you've ever done?
Purchased a falling down farmhouse built in 1800 with the knowledge that my husband and I could revive it to turn it into something spectacular (which we have).
What's the best way for people to get in touch with you?
e-mail, linkedin, instagram, phone, text... I'm way more connected than I'd like to admit.