Customer Experience Associate

 (2+ years exp)
$35k – $40k
Published: 3 weeks ago
Avatar for quip.

quip.

Refresh everything you need to support healthy oral care habits for life

Job Location

Job Type

Full Time

Visa Sponsorship

Not Available

Relocation

Allowed

Hiring contact

Simon Enever

The Role

ATTENTION: Apply here– boards.greenhouse.io/quip/jobs/847002#.WflV3FynEsk

Overview:
We are looking for a Customer Experience Associate that can think on their feet and get their hands dirty in many parts of our business. You would be directly serving customers by providing information around brand philosophy, product ethos, service, fulfillment, and troubleshooting. You should enjoy problem solving and spinning negative experiences into positive ones through simple, friendly communication. You must be a great writer that can maintain an upbeat tone using language that's easy to understand.

You'll be working in an open team environment, jokes encouraged! You'll interact with everyone from the CEO to the fulfillment manager and there will be a constant demand to deepen and broaden your skills across the company. This is a full time job and we hope it will be your primary career focus with your intent to grow with us.

Customer Experience Associate Duties:

• Deliver joyful and memorable interactions with customers and build long lasting relationships where possible!
• Translate some of your work to spreadsheets and other reporting mechanisms
• Give customers a thoroughly thought out and customized response when they’ve had any problem
• Build the voice of quip directly from the front lines communicate clearly and effectively to ensure that all customers have a unique and memorable experience at every touch point with the brand
• Keep an ear to the ground for what’s happening with Marketing, Web development, and Product development to infuse that information to improve the customer journey


This might describe you:

• Previous experience with customers or with sales
• Good sense of humor
• Experience building or improving reporting structures and mechanisms, insights and questions come naturally, you like having a say and offering opinion on varied subjects
• Superior written and oral communication skills
• Desire to leverage past experience to make a business impact
• Strong people skills — you are friendly, empathetic, a good listener, and you’re invigorated by constant personal interaction
• Brush teeth twice a day and smile often
• Experienced manager / Self-starting motivator

About Quip:
Most of us aren’t brushing our teeth correctly, either because we don’t know how to do it right, or because we just don’t feel like it. At quip, we design delightful products and experiences to help you care for your mouth better. Our initial product is a beautifully simple electric toothbrush and toothpaste that was featured by Time Magazine as one of the 25 Best Inventions of 2016. With refill brush heads and toothpaste arriving on a 3-monthly schedule, we are now growing our product line with that same standard of design. We pride ourselves on great design and our brand values of simplicity, honesty and accessibility are applied throughout our community.

More about quip.

Perks and Benefits

Retirement benefits
Professional development
image

Funding

AMOUNT RAISED
$62.1M
FUNDED OVER
7 rounds
Rounds
A
$40,000,000
Series A Nov 2018
image

Founders

Bill May
Founder • 3 years
image
Simon Enever
Founder • 3 years
New York City
image
Go to team image

Similar Jobs

showd.me company logo
showd.me
Online compliance training
Embark company logo
Embark
Supporting schools with choosing their students
Kaz Konsulting company logo
Kaz Konsulting
Early stage sales start up that grows dope beauty brands
Shibumi company logo
Shibumi
Business Execution, Simplified
DocPanel company logo
DocPanel
Cutting Edge Telemedicine Marketplace
aila company logo
aila
aila is a wellness brand for the active woman who sees fitness as a lifestyle
CLV Marketing company logo
CLV Marketing
CLV Marketing represents the top commercial foodservice manufacturers in the Metro New York area